Customer Success Lead

Customer & Solutions · New York City · Remote · FullTime · Senior level

The role asks for someone to run the whole customer experience for large real estate clients on a data heavy platform, from onboarding through renewals and growth. A strong candidate brings several years in customer success plus hands on work with climate or sustainability reporting, comfort with building energy data and complex reports, and prior experience leading a success team. Process design, careful data checking, and clear communication across sales, product and engineering matter more than polish.

How it fits the AI era

The platform turns large volumes of building data into ranked retrofit and compliance decisions, so much of the routine reading and checking is increasingly automated. The human side stays in interpreting what the numbers mean for each client, catching anomalies that matter, and guiding adoption across their teams. This role sits between the tool and the customer, translating output into decisions and feeding problems back to product.

How it builds AI experience

Working here builds familiarity with AI driven analysis of building data and with the reporting frameworks clients rely on, such as GRESB, TCFD and CDP. A candidate can strengthen this by learning how benchmarking and sustainability reporting data flows, and by getting comfortable reviewing model output for accuracy. Experience using analytics tools to spot data quality issues would help.

Worth showing

• Enterprise customer ownership
• Climate reporting experience
• Team leadership

This is our own read, written from the employer's posting and the company's spotlight. The employer's posting is the source of truth for the role.

About Cambio

An AI platform, built by former real estate investors, that the company says reads thousands of pages of building data and turns it into ranked retrofit and compliance decisions.