Administrative Assistant

Administrative Assistant Avon Lake, OH R&K Technologies is currently searching for a full-time Administrative Assistant to perform a wide variety of office support and administrative functions in support of the assigned departments. For over 30 years, R&K Technologies has been a trusted, family-owned provider of print and document technology solutions. We deliver a personalized experience with the depth and reliability of a national partner — without the complexity of corporate ownership or private equity agendas. What can we offer YOU? Health Insurance- 50% paid by employer Dental and Vision Insurance Simple IRA- employer matches 3% Accruable Paid Time Off Voluntary benefits available Full-time, 35 hours per week, Monday-Friday 8am-4pm Qualifications: High School Diploma (GED) required; Bachelor’s Degree preferred 3-5 years of customer service or sales support experience or equivalent combination of education and experience preferred Experience ordering through UPS and FedEx Ability to read, analyze, and interpret documents Personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. Ability to respond to common inquiries or complaints from customers, or members of the business community Must be able to communicate clearly in both written and oral communication with supervisors, clients, staff, vendors, etc. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations Experience in a CRM database management, Microsoft Office Suite, and QuickBooks knowledge preferred Responsibilities: Take phone orders for consumables and services calls Communicate with customers, employees, and other individuals to answer questions, or explain information, and address complaints Perform a variety of administrative duties, such as generating and distributing memos, letters, spreadsheets, forms, and faxes, and sorting and distributing incoming mail Learn to operate wide-format printing equipment to fulfill walk-in and email orders of blueprints and other requests Set up and maintain filing systems Consumable inventory and ordering Maintain customer databases through Eautomate Communicate verbally and in writing to answer inquiries and provide information to customers and staff of R&K Technologies Enter service tickets into Eautomate Answer and transfer phone calls Assist in A/R customer follow up for delinquent accounts Perform all other duties as assigned For over 30 years, R&K Technologies has been a trusted, family-owned provider of print and document technology solutions. We deliver a personalized experience with the depth and reliability of a national partner — without the complexity of corporate ownership or private equity agendas. #J-18808-Ljbffr