Operations Center Technician

Summary

At the Federal Bureau of Investigation (FBI) Operations Center Technicians (OCTs) apply their communication and technological skills to gather and prioritize information as it relates to emergency and non-emergency situations. OCTs serve as key members of the FBIs Field Office Operations Centers and provide data collection support and critical communication during high-risk situations.

Duties

• Conducts complicated searches on multiple databases and systems to locate data and analyze information.
• Determines the significance validity and reliability of data and produces written reports for use within the FBI.
• Utilizes the appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public.
• Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response determining other critical information and notifying respondents accordingly.
• Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials.
• Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.

Requirements

Conditions of employment

• Must be a U.S. citizen.
• Must be able to obtain a Top Secret-SCI clearance.
• Some travel may be required.

Qualifications

GS-7: Applicant must possess at least one (1) year of SE equivalent to the GS-6 grade level. SE is defined as follows:

• Evaluated the significance validity and reliability of data for inclusion in reports.
• Analyzed evaluated and disseminated information.
• Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
• Maintained contact with internal staff and outside entities to obtain verify and convey information.

GS-8: Applicant must possess at least one (1) year of SE equivalent to the GS-7 grade level. SE is defined as follows:

• Evaluated the significance validity and reliability of data for inclusion in detailed written reports.
• Analyzed evaluated and disseminated information pertaining to emergencies.
• Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
• Collaborated with local state and/or federal law enforcement agencies in order to ensure an appropriate response to emergency situations.

Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

GS-7: Applicant must have a bachelors degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelors degree from an accredited college or university which is based on (1) class standing (2) grade-point average of 3.0 or higher as recorded on an official transcript or as based on courses completed during the final two years of the curriculum or (3) honor society membership.

GS-8: Education may not be substituted for specialized experience at this grade level.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

Additional information

Applicants must be U.S. citizens and consent to a complete background investigation urinalysis and polygraph. You must be suitable for Federal employment; as determined by a background investigation.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

IC