Cocktail Server Foundation Room

Job Title

Job Summary:

Responsibilities: Ability to give proper recognition to Foundation Room Members, Live Nation Corporate Executives and VIP's to instill an appreciation for their membership and patronage

Impeccable knowledge regarding the steps of service for up-scale dining

Expert confidence in both bottle and wine service skills

The ability to up-sell and offer food and beverage suggestions to guests

Extensive aptitude of culinary terms, methods, and up-scale cuisine

Capacity to guide and direct guests through their dining experience utilizing recommendation and expertise

Ability to understand and execute flawlessly the standards and procedures of Bottle Service. Articulate vocabulary with the ability to adapt and socialize with current audience

Exemplary and professional grooming standards

Cash handling experience and Point of Sales System experience

Strong working knowledge of all beverages

Ability to deal with intoxicated guests in a positive and safety minded manner

Ability to anticipate and respond to guests needs

Suggestively sell beverages and menu items; take orders

Answer guest questions, make recommendations, up-sell liquors

Communicate drink orders to bar through Point of Sales system

Deliver drinks, maneuvering trays through large crowds

Maintain line of sight/atmosphere control by circulating through your work area throughout shift

Remove dirty glasses, dishes, ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs.

Keep tables clean/wiped

Clean spills, remove food, trash, or other obstacles from floor using proper lifting techniques Maintain House of Blues safety and sanitation standards

Follow housekeeping standards per HOB policy

Keep current on all standard operating procedures

Request identification from any guest who appears to be under 30 years of age

Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies

Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager

Receive payment and process cash, credit card or Travelers check transactions according to HOB policy

Ensure that comp and void checks are processed according to HOB policy

Assist other servers and staff as needed Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift

Qualifications: Required:

TABC Responsible Alcohol Awareness Training Certification or Equivalent

Must have a minimum of 2 years experience serving in a up-scale dining and night life venue Working knowledge of high end restaurant operations and safe, responsible alcohol service Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs

High School Diploma or equivalent

Must have a flexible schedule

Must be able to adhere to Dress and Appearance Guidelines

Flexible schedule and ability to work late hours

Working Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems

Ability to deal with intoxicated guests in a positive and safety minded manner

2 years bottle service experience

3 years work experience interacting with people in a positive environment

Tolerance of all cultures, music and art forms

Preferred: Point of Sales knowledge

Interest in wines, spirits, and Mixology

Interest in Night Life

Cash handling experience

Experience recognizing valid ID's

Experience in a live music environment

Physical Demands/Working Environment: Working environment is fast-paced and often loud and stressful

Position requires extended periods of prolonged standing and working on your feet

Must be able to lift or move up to 25 lbs using proper lifting techniques