Program Coordinator

Purpose of the position

The Program Coordinator will provide case management services for program participants in EO’s Project Health initiative. The Coordinator provides services that create expanded learning opportunities for individuals and lead them to discover meaningful career opportunities. The Coordinator will focus on workforce development in the healthcare sector, connecting historically marginalized communities to high-quality, family-sustaining jobs, while improving critically needed healthcare infrastructure in the region, fostering long-term economic stability and growth. The Coordinator will also cultivate and manage business and healthcare employer partnerships that strengthen participant recruitment, engagement, work-based learning, job placement, and retention.

Essential functions

• Serve as technical support specialist for Workforce Innovation initiatives
• Provide onsite support and monitoring, as required
• Work closely with Director to facilitate grant work plans, complete project reports, coordinate efforts and initiatives
• Maintain in-depth knowledge of the project and how it fits into the portfolio of EO grants and projects
• Serve as a community ambassador for EO by demonstrating exceptional citizenship and acting as a community liaison to spread awareness of the mission of EO and to provide local contact
• Build and maintain relationships with local employers and industry partners as part of community engagement efforts
• Maintain records in multiple systems and formats to track all required data points for program participants including, but not limited to, business-partner outreach, employer commitments, referrals, work-based learning activities, interviews, placements, and retention outcomes
• Attend quarterly advisory council meetings in collaboration with the Director
• Support recruitment, engagement, and ongoing participation of healthcare employers and other business partners in advisory activities
• Attend professional development related to, and maintain appropriate certifications for, project implementation (if needed)
• Manage participant caseloads, maintain accurate documentation, and ensure consistent follow-up to support successful outcomes
• Review requests for student support materials and ensure timely and accurate processing
• Recruit and engage prospective participants
• Provide individualized guidance to students on career pathways, including goal setting, decision-making, and workforce readiness
• Build and maintain strong partnerships with K–12 institutions, community colleges, and workforce training programs to support student success and pipeline development
• Serve as a liaison between participants and employer partners by coordinating introductions, hiring events, job-shadowing or work-based learning opportunities, interviews, and employer feedback that supports participant readiness and retention
• Educate employer partners about current and emerging workforce needs, communicate participant talent and program value, and develop opportunities that align business and participant needs

Competencies

• Ability to work independently and as a team player, energetic and positive attitude required
• Strong commitment to maintaining integrity and confidentiality of all organizational and partner information
• Strong organization, time management, accuracy, and productivity/prioritization skills
• Excellent critical thinking, analytical skills, and judgment required
• Self-starter and detail-oriented
• High level of trust, integrity, and ethics
• Understanding and experience in a variety of computer applications, including use of the internet and Microsoft Office products
• Ability to work in a fast-paced environment
• Ability to work with ambiguity and under tight schedules
• Multi-tasking, initiative, ability to work independently, and aptitude for logistics are a must
• Excellent verbal and written communication skills
• Demonstrated relationship-management and business-development skills, including the ability to initiate employer outreach, communicate program value, cultivate trust, and maintain productive partnerships over time.
• Ability to balance participant-centered case management with employer responsiveness, recognizing and addressing both participant barriers and business-partner needs.
• Working knowledge of office equipment (computers, printers, copiers, conference phones)
• Working knowledge of online remote work technologies
• Working knowledge of medical and healthcare training programs, pathways, and industry requirements

Work environment

This position is based in the Abingdon, Virginia office with at least 50% of the time spent in the field serving assigned Project Health localities.

Physical demands

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee must be able to drive for an extended period of time.

Position type and expected hours of work

Employee should be able to work core hours of 8:00 AM to 5:00 PM, with occasional meetings, events, and possible emergencies outside of core hours.

Travel required

The ideal candidate will reside in the EO service area and be available to attend early morning, evening, and/or weekend meetings and should be able to travel independently where needed.

Certificates, licenses, registrations required

• Valid driver's license and automobile insurance
• Reliable high-speed home internet.

Required education and experience

• Bachelor's Degree or higher from accredited four-year college or university

Preferred education and experience

• Experience in employer engagement, business development, workforce partnerships, account/relationship management, or a closely related function

Affirmative Action/EEO statement

EO is an equal employment opportunity employer. Qualified applicants will be considered for vacancies without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, pregnancy, childbirth or related medical conditions including lactation, age, or status as a veteran or other category protected under applicable state or municipal law. EO will reasonably accommodate the disabilities of qualified applicants to permit them to perform the essential functions of the subject position.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.