Hotel Operations Manager

About the Residence Inn by Marriott Miami Aventura Mall

The Residence Inn Miami Aventura Mall provides an elevated experience with a modern and residential style that is comfort driven. The 9 story, 191 suites hotel has over 5,000 square feet of flexible event space. The convenient location between Miami and Fort Lauderdale is ideal for business and leisure travelers. Walking distance to Aventura Mall, grocery shopping, pharmacies and minutes away from the Gulfstream Park & Casino, Hard Rock Stadium and Sunny Isles & Hallandale Beaches.

Owned and operated by Turnberry, the Residence Inn Miami Aventura Mall is located at 1000 West Country Club Drive, Aventura, FL. To learn more, visit the official Residence Inn Miami Aventura Mall website at or follow the hotel on social media via Facebook, Instagram and Twitter.

We're proud to share that Turnberry Select Service Hotels is officially Great Place to Work® Certified . This recognition is a direct reflection of the culture our people have built together, one grounded in trust, collaboration, and shared success.

Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more! Most benefits are available after 30 days of fulltime employment.

Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.

Are you a hospitality leader who brings energy, confidence, and care to every guest interaction? Residence Inn by Marriott Aventura Mall is seeking an Operations Manager who is ready to lead a high-performing Front Office team, create memorable guest experiences, and help shape a welcoming extended-stay environment where guests and Associates feel valued.

This is a great opportunity for a service-focused leader who enjoys coaching others, solving problems, partnering across departments, and making a visible impact on hotel operations every day. If you are passionate about hospitality, team development, and delivering consistent service excellence, we invite you to bring your leadership to our team.

Required Skills:

• Ability to lead, coach, motivate, and develop Front Office Associates while building teamwork, accountability, and a positive service culture.
• Strong guest service, service recovery, communication, and problem-solving skills in a fast-paced hotel environment.
• Ability to plan daily assignments, prioritize competing needs, delegate effectively, and support smooth Front Office operations.
• Strong computer skills, including Microsoft 365 applications; experience with hotel property management systems such as FOSSE and GXP preferred.
• Professional presence, sound judgment, and the ability to communicate clearly with guests, Associates, vendors, and leadership.

Required Experience:

• Minimum of three years of hotel experience required, preferably in Guest Services or Front Office operations.
• Previous supervisory or leadership experience preferred, with demonstrated ability to support team performance, training, scheduling, and accountability.
• Experience responding to guest concerns, coordinating room readiness, supporting daily arrivals and departures, and partnering with Housekeeping, Engineering, Sales, and hotel leadership.
• Experience working in a Marriott-branded or extended-stay hotel environment preferred.

Required Qualifications:

• High school diploma or GED required; four-year degree in Hospitality, Business, or a related field preferred.
• Ability to speak, read, write, and understand English; Spanish or additional language skills preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.

Ready to lead with purpose? Apply today and bring your hospitality leadership, operational focus, and passion for service to Residence Inn by Marriott Aventura Mall. We are excited to meet candidates who are ready to support our Associates, care for our guests, and help deliver a warm, seamless, and memorable stay every day.