Vice President, Client Operations Manager

Vice President, Client Operations Manager Lake Mary, FL, United States Job Description At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. We’re seeking a future team member for the role of Vice President, OPS Client Service Manager. This role is located in Lake Mary, FL. Responsibilities Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY’s principles Develop and implement strategies to enhance client service delivery, leveraging industry best practices and innovative solutions Collaborate with cross‑functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management Qualifications Bachelor’s degree in Business, Finance, or a related field Advanced degree or relevant certifications are a plus 4‑7 years of experience and 0‑1 years of management experience Experience in an operational area and/or client services is preferred Strong leadership and team management skills Excellent analytical and problem‑solving abilities Effective communication and interpersonal skills for client interaction and collaboration across teams Benefits and Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Eligible employees may enroll in a 401(k) plan and participate in company‑sponsored medical, dental, vision, and basic life insurance plans. Eligible employees also may receive other benefits, including various paid time off benefits such as vacation and sick time, dependent on the position offered. Equal Opportunity Employer BNY is an Equal Employment Opportunity/Affirmative Action Employer – underrepresented racial and ethnic groups, females, individuals with disabilities, and protected veterans. Job Info Job Identification 73483 Job Category Client Operations & Reporting Posting Date 04/23/2026, 01:49 PM Location 300 Colonial Center Parkway, Lake Mary, FL, 32746, US #J-18808-Ljbffr BNY Mellon