Administrative Assistant, Center for Academic Achievement

Administrative Assistant, Center for Academic Achievement Official transcripts from a regionally accredited institution are required to be received a minimum of two business weeks before the first day of work. Failure to comply may result in revocation of the job offer. The Center for Academic Achievement at A‑B Tech supports student success by providing academic support services across a wide range of courses, programs, and disciplines. The Center offers a welcoming and inclusive environment where students can seek assistance, build confidence, strengthen academic skills, and connect with resources that support their educational goals. Services include tutoring, academic coaching, writing support, study assistance, and other initiatives delivered in‑person and virtually. The Center’s administrative assistant acts as a key representative by greeting visitors, assisting students in accessing services, supporting scheduling and tutor assignment processes, and helping maintain smooth day‑to‑day operations. Responsibilities Greet students and visitors to determine their needs and connect them with appropriate services and resources. Manage paperwork, records, digital logs, waitlists, referrals, and other documentation associated with Center services. Assist students with scheduling appointments for tutoring, academic support, and related services both in‑person and over the phone. Support students experiencing technical difficulties during virtual appointments or while accessing Center services. Assist students with printing and general technology support as needed. Coordinate outreach and follow‑up communication with students referred to Center services. Identify student needs and assist with connecting students to appropriate tutors, staff, or resources. Represent the Center for Academic Achievement during campus events, tours, presentations, and classroom visits. Collaborate with Center leadership on scheduling, marketing, data collection, special projects, and other duties as assigned. Qualifications Associate’s degree. Skilled interpersonal communicator. Advanced computer skills. Preferred Qualifications One year of experience in customer service, tutoring, and/or higher education. Experience with a learning management system (LMS) and/or scheduling software. Ability to multitask, troubleshoot technical problems, and maintain organization across disparate systems. Comfortable conducting presentations and public speaking engagements. Location: Sunnicrest Building, 340 Victoria Road Asheville, NC 28801 Office Hours: Monday - Friday 9:00 a.m. - 5:00 p.m. Schedule: Variable; 1:00 PM – 5:00 PM, Monday‑Friday, 15‑20 hours per week with occasional evenings possible. Start Date: June 15, 2026 Salary Range: $20.12 #J-18808-Ljbffr