Intake Coordinator

Job description

The Clinical and Admission Specialist will communicate with referral sources, staff, and community resources in transitioning patients to begin receiving home healthcare services.

Are you looking for a rewarding career in home healthcare? If so, we invite you to join our team at Jethro Health System. We are a Medicare and Medicaid certified Home Health agency located in Massachusetts. Our culture and people are what set us apart from other post-acute care providers. We're dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Responsibilities:

• Conduct intake assessments and gather necessary information from patients
• Coordinate and schedule appointments for patients
• Assist with insurance verification and authorization processes
• Maintain accurate and up-to-date patient records in electronic health record systems such as Alora Plus, Well Sky, Axxess, and Homecare Homebase.
• Collaborate with healthcare providers to ensure appropriate care plans are implemented
• Provide support and guidance to patients and their families throughout the intake process
• Coordinate referrals to other healthcare professionals or community resources as needed
• Processes all daily patient referral and intake operations including all intake processes and policies.
• Maintains comprehensive working knowledge of contractual relationships and ensures that patients are admitted according to contract providers.
• Communicates with multiple service providers to coordinate care.
• Follows up with patients in regards to Start of Care (SOC) & services being provided to measure satisfaction.
• Responsible for referral related phone calls.
• Calls physician to obtain orders when needed.
• Obtains verbal orders from physician when necessary.
• Follows up and reports delay stages, non-admits, and any other SOC issues.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Builds and monitors community and customer perceptions of the Company as a high quality provider of services.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by the Company.
• Provides communication and support to Community Educators and or Community Liaisons referral sources and clients.
• Understands and practices agency policies and procedures.
• Stays current with CMS guidelines.
• Performs workflow and data reporting in accordance with CMS guidelines.
• Ensures compliance with all state and federal referral/intake regulatory requirements.
• Answers overflow phone calls.
• Maintains incoming faxes.

Qualifications:

• Previous experience working in a healthcare setting, preferably in an acute care or behavioral health environment
• Familiarity with medical terminology, including ICD-10 code
• Experience working with children and/or individuals with behavioral health needs is highly desirable
• Knowledge of physical examination procedures, medication administration, and catheterization techniques
• Strong organizational skills and attention to detail to ensure accurate documentation and scheduling
• Excellent communication and interpersonal skills to effectively interact with patients, families, and healthcare providers
• Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

Job Types: Full-time, Part-time, PRN

Pay: $37.00 - $40.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Flexible schedule

Medical Specialty:

• Geriatrics
• Home Health
• Wound Care

Physical Setting:

• Long term care

Ability to Relocate:

• Lynn, MA 01901: Relocate before starting work (Required)

Work Location: In person