Sr. Desktop Support Technician

Job Description

Job Description

Description

Position Summary:

The Sr. IS Technician is responsible for providing customer support in the local California offices computing environment and providing maintenance and support for local area network and office systems and applications. There will be occasional travel to other California offices.

Primary Responsibilities and/or Essential functions:

Provide 1st & 2nd level customer support for all IS issues, using the Incident Management System (IMS) to record, assign & resolve issues.

Record all changes to all hardware assets in the Asset Management System (AMS).

Configure, test for quality assurance, deploy and support computers, smartphones, printers and other hardware provided by the client.

Support telecoms and voicemail moves, adds & changes.

Support all remote access & remote computing solutions to non-client computers, tablets & smartphones, including Citrix, Outlook Web Access, secure email, Virtual Machines and other solutions as they become available.

Provide setup and support for A/V issues in the local California offices, including meetings and presentations.

Provide IS orientation and training for new hires.

Learn & support new technology relating to the client in order to provide support.

Participate in IS meetings & calls, as required.

Provide on-call and after hours assistance for the local California offices.

Identify and document office-specific IS procedures in the IS Knowledgebase.

Occasional travel to other offices to provide the above described support

Knowledge, Skills & Abilities:

2+ years of professional experience within a fast-paced, high-pressure professional services environment.

Strong knowledge of Microsoft Windows & Office Suite, Document Management, Web Apps, Citrix, VPN, Smartphones. Apple OS & Virtual Machine knowledge is a plus.

Solid understanding of TCP/IP Networks and network security.

Ability to organize and prioritize numerous tasks and complete them under time constraints and respond with the appropriate level of urgency.

Interpersonal skills necessary in order to communicate in person, by e-mail and telephone and follow the instruction effectively from a diverse group of clients, attorneys and staff and provide information with ordinary courtesy and tact.

Ability to communicate effectively with customers and upper management, and develop and maintain good working relationships with other members of IS and practice areas.

Strong analytical and problem-solving skills in a sometimes high-pressure environment.

Educations/Certifications:

BA/BS with strong academic background required.

Alternatively, a Technical School Certificate or equivalent along with 5 years of experience in the IT Support field

Performance Competencies:

1. Client Service Conveys a positive image of the Firm. Responds professionally, thoroughly, and courteously to internal and external clients.

2. Professionalism Demonstrates the qualities and conduct that contribute to business success.

Ethics - Abides by fundamental principles of fairness, honesty, and good judgment.

Accountability - Takes personal responsibility for the quality and timeliness of work.

Critical Thinking - Analyzes problems, develops effective solutions, and understands implications of solutions.

Adaptability - Adapts to changing business needs, conditions and work responsibilities.

Initiative - Exhibits a self-driven, proactive approach, and persists in overcoming difficulties.

Attendance & Punctuality - Adheres to Firm standards regarding time and absence expectations.

3. Interpersonal Skills Communicates and interacts effectively and respectfully with others.

Teamwork & Collaboration - Works effectively with others to achieve a defined and common business purpose.

Diplomacy & Tact - Works through difficult or awkward interpersonal situations in a positive manner. Broaches sensitive issues in ways that allow for rational and open discussion.

Diversity & Inclusion - Preserves an inclusive and collegial work environment that embraces and appreciates diversity.

Active Listening - Able to engage and develop an accurate understanding of the speaker's message.

Verbal & Written Communication - Able to convey ideas and facts both orally and in writing with respect to the audience.

Influence - Influences others to act in support of ideas, programs, or causes and builds credibility by demonstrating personal commitment and sharing information.

4. Learning & Development - Pursues professional development opportunities to develop and expand knowledge.

Skills

Windows, Zoom, mobile devices, Intune, hardware, Legal experience, iManage, Bachelor's Degree

Top Skills Details

Windows,Zoom,mobile devices,Intune,hardware

Additional Skills & Qualifications

Candidates must have excellent customer service skills. The shift will be either 9 am - 5 pm or 9:30 am - 5:30 pm. It is a 35 hour work week.

Experience Level

Expert Level

This is a Contract to Hire position based out of Redwood City, CA.

The pay range for this position is $35.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Redwood City,CA.

This position is anticipated to close on Oct 2, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.