Live Chat Support Agent at ValueAdd Research and Analytics Solutions LLP New York, NY

Live Chat Support Agent job at ValueAdd Research and Analytics Solutions LLP. New York, NY. This is a remote position. Department: Customer Support Reporting Structure: Customer Support Manager ValueAdd Research and Analytics Solutions LLP is seeking a dynamic and customer-focused Live Chat Support Agent to join our team in the Outsourcing/Offshoring industry. As a Live Chat Support Agent, you will be responsible for providing real-time support to customers through our online chat platform. If you have excellent communication skills and a passion for helping customers, we want to hear from you! Location: United States (Remote) Responsibilities: Respond to customer inquiries and provide solutions in a timely manner Assist customers with product information, account inquiries, and technical issues Troubleshoot and resolve customer complaints or issues Escalate complex issues to the appropriate department for resolution Maintain accurate records of customer interactions Qualifications: Excellent written and verbal communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills Previous customer service experience is a plus Proficiency in typing and navigating computer systems Requirements Excellent written and verbal communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills Previous customer service experience is a plus Proficiency in typing and navigating computer systems #J-18808-Ljbffr Comunidade Metodista