Patient Relations Specialist

Patient Relations Specialist

The Patient Relations Specialist is essential to the RCM department, facilitating seamless communication between patients and the healthcare facility while managing both financial and customer service concerns. Their role ensures a positive patient experience while supporting the efficient flow of revenue cycle operations.

WHAT YOU WILL DO...

• Responsible for delivery of excellent customer service to the patients of Azalea RCM Clients.
• Explains insurance processing and the revenue cycle of claims to patients to help them better understand any outstanding patient responsibility amounts due to Azalea RCM Clients
• Responsible for all inbound RCM-related patient telephone coverage during regular business hours with quick turnaround time responses for voice messages left after hours
• Thoroughly verifies identity of persons calling requesting information, maintaining HIPAA compliance and only giving information to those individuals with proper access
• Manages patient statement processing and bad debt collections processes for assigned accounts as directed by RCM Account Coordinators.
• Preparing and submitting documentation (ledgers, patient statements, medical records) on behalf of Azalea RCM Client's patients as requested from approved parties
• Completes various tasks related to our Revenue Cycle Management service, including: general data entry into web-based software/applications, medical claim generation and submission, insurance and patient payment processing, report creation and analysis
• Responsible for other administrative duties including not limited to: inbound/outbound mail processing, filing, answering phones, faxing, copying, scanning, etc.
• Demonstrates a good working knowledge of CPT, ICD10, and HCPCS codes as well as remaining current on regulatory coding changes.
• Maintains HIPAA compliance when handling patient protected health information (PHI)
• Responsible for other Revenue Cycle Management-related duties, as assigned.

BACKGROUND AND SKILLS YOU WILL BRING...

• Strong oral and written communication skills
• Excellent computer and internet skills/instincts
• Excellent customer service skills
• Strong attention to detail
• Self-motivated and well-organized
• Interest and/or experience in healthcare administration is a plus

SUCCESS LOOKS LIKE...

• Being aggressive and taking initiative; we trust you to move the needle forward
• Doing the job; outcomes are just as important as strategy
• Being adaptable and amenable to meet the changes of a dynamic and evolving industry
• Demonstrating humility; partnership and collaboration is who we are and how we operate
• Tapping into your innovative side; conventional is not always correct

HOW WE INVEST IN YOU...

• Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
• Generous employer sponsored subsidy towards employee's medical insurance premiums
• Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
• Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
• Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities

Azalea Health's EEO Statement

Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.