CRM Analyst

Customer Fulfillment Analyst - Services Build a Career That Matters with One of the World's Most Respected Employers! The Opportunity Michelin is hiring! We are looking for a Customer Fulfillment Analyst to join our Services Support team. In this role, you will be the main point of contact for customers, service providers, and internal partners, helping ensure a seamless experience across Michelin's service operations. You will combine customer support, operational problem solving, billing assistance, and service coordination to help customers improve the value of Michelin's service solutions. Success in this position requires good communication skills, critical thinking, and a passion for delivering outstanding customer experiences. If you enjoy solving problems, building relationships, and making a direct impact on customer success, we would like to hear from you. Overview The Services Support team plays a critical role in ensuring customers receive timely, effective support throughout their service journey. As a Customer Fulfillment Analyst, you will help customers and service providers resolve operational challenges, navigate service processes, manage billing-related inquiries, and coordinate solutions across multiple business functions. You will work closely with customers, field technicians, dealers, service providers, and Michelin teams to deliver a consistent, high-quality experience that strengthens customer loyalty and drives operational excellence. This position is based at our headquarters in Greenville, SC, conveniently located within driving distance to east coast beaches, the Blue Ridge Mountains and large cities like Atlanta and Charlotte. The mild climate, charming downtown, and impressive culinary scene are just a few of the perks of living here. What You Will Do Serve as a trusted first point of contact for customer and service provider inquiries through phone, email, chat, and other support channels. Investigate and resolve service-related issues while providing timely updates and clear communication to all interested parties. Diagnose and triage operational and technical concerns, ensuring requests are routed efficiently to the appropriate teams when needed. Support customers with questions related to Michelin services, digital tools, monitoring solutions, operational procedures, and service programs. Maintain accurate customer records and ensure critical account information remains current. Partner with service providers and internal teams to coordinate issue resolution and improve the overall customer experience. Assist with billing inquiries, payment research, invoice discrepancies, account reconciliation, and customer account updates. Monitor service performance and customer activity, proactively identifying risks, trends, or opportunities for improvement. Analyze customer concerns, identify root causes, and recommend corrective actions that improve operational effectiveness. Support onboarding, training, and education efforts that help customers and service providers successfully use Michelin solutions. Contribute to continuous improvement initiatives that enhance processes, service quality, and customer satisfaction. What You Will Bring Associate's or Bachelor's degree, or equivalent combination of education and relevant experience. Experience in customer service, help desk support, service operations, customer success, logistics, or related business functions. Strong communication skills that foster positive relationships across diverse customer and partner groups. Natural curiosity and problem-solving ability with a focus on delivering effective solutions. Ability to manage multiple priorities while maintaining attention to detail and service quality. Experience investigating customer issues, determining primary reasons, and driving resolution. Comfort working with business systems, customer relationship management platforms, and operational applications. Analytical approach with the ability to interpret information, recognize patterns, and make sound decisions. Commitment to teamwork, accountability, and delivering an outstanding customer experience. Experience with Salesforce, SAP, service management platforms, or digital support tools is preferred. Ready to Shape the Future of Innovation? Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare. The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experi #J-18808-Ljbffr