Assistant General Manager

The Assistant General Manager runs day-to-day operations at the Germantown Inn and owns the guest experience from start to finish. You'll be the person guests and the innkeeper team turn to — greeting arrivals, handling check-in and check-out, resolving issues on the spot, and finding ways to make every stay memorable. This is a hands‑on, independent role for someone who loves hospitality and thrives working on their own. What You'll Do Guest Experience Act as Manager on Duty, serving as the main point of contact for guests during your shift. Greet guests, manage check-in/check-out, and step in for breakfast or other guest touchpoints as needed. Create memorable moments — special amenities for celebrations, local recommendations, and hands‑on help booking reservations. Resolve escalated guest issues calmly and in person, looping in the Director when needed. Team & Operations Serve as the main point of contact for the innkeeper team and build their weekly schedule. Coach the team on service and brand standards, and lead training for new hires and process updates. Partner with the Director of Guest Experience on SOPs and team performance. Property Standards Confirm the cleaning team arrives and cleans each room to Hallson's standard, and personally inspect rooms afterward. Report maintenance issues to the Operations team and walk the lobby and grounds to keep the property guest‑ready. Sales & Events Serve as the main point of contact for sales and event inquiries, from first contact through execution. Coordinate logistics with the innkeeper team and vendors, and be present for events as needed. Schedule This is a salaried, in‑person role based on‑site at the Germantown Inn — candidates must be local to Nashville. Shifts typically start in the afternoon (around 1–3 PM) and run into the evening; hours flex around events and Inn needs. What We're Looking For A genuine passion for hospitality — someone who loves guests and finding ways to make their stay unforgettable. A self‑starter who’s comfortable working independently and making decisions on the spot; this role runs solo most of the time. Strong written and verbal communication skills. Experience in hospitality, hotel, or boutique inn operations preferred; scheduling and sales/events experience a plus. Comfortable learning multiple technology and property management platforms (e.g., Guesty, SuiteOp, Conduit). Local to Nashville, TN. Compensation & Benefits Annual Salary: Based on experience and achievement. Paid time off, such as PTO, sick days, and vacation days Health, dental, and vision insurance Short‑term disability insurance 401(k) option Employee recognition programs #J-18808-Ljbffr Hallson Hospitality