Director of Enterprise Systems & Implementation

Director Of Enterprise Systems & Implementation

Travel Requirement: Ability to travel up to 50% of the time to the City of Industry, CA, for candidates residing outside of the Southern California region

SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S. that has been serving the healthcare needs of our ever-growing patient population for over 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions to enhance the quality of life for our patients. Our commitment to excellence has made us a trusted partner for healthcare providers across the nation.

The Director of Enterprise Systems & Implementation will serve as the enterprise subject matter expert (SME) for Brightree and lead the strategic implementation, optimization, and ongoing enhancement of the Brightree platform across SuperCare Health. This role is critical to driving operational efficiency, standardization, and scalability within the HME/DME business.

Reporting directly to the COO, this leader will partner cross-functionally with Operations, Revenue Cycle, IT, Clinical, and Customer Care teams to ensure successful system deployment, adoption, and continuous improvement. The ideal candidate brings deep Brightree expertise, strong HME/DME industry knowledge, and a proven track record of leading complex implementations.

Enterprise Leadership & Transformation

• Own and drive the enterprise-wide Brightree (or core system) strategy, positioning it as a critical enabler of SuperCare Health's operational excellence and growth
• Act as a change leader, proactively identifying gaps, challenging the status quo, and driving organization-wide transformation initiatives
• Partner directly with the COO and executive leadership to align system capabilities with strategic priorities

Implementation Ownership & Execution

• Lead full lifecycle implementation efforts, including vision-setting, planning, execution, and sustained optimization across all locations and departments
• Establish clear implementation frameworks, timelines, and accountability structures to ensure successful, on-time adoption
• Anticipate risks and proactively remove barriers to execution, ensuring minimal disruption to operations

Change Management & Adoption

• Champion a culture of adoption, accountability, and continuous improvement across the organization
• Design and lead comprehensive change management strategies that drive behavioral change—not just system usage
• Hold leaders and teams accountable for adoption, standardization, and adherence to defined workflows

Training & Capability Building

• Build and scale a structured training ecosystem that ensures all employees—from frontline staff to leadership—are confident and proficient in system use
• Develop role-based training programs, certification pathways, and ongoing education to reinforce best practices
• Partner with department leaders to embed training into onboarding, performance management, and daily operations

Process Standardization & Optimization

• Lead the design and enforcement of standardized workflows across intake, billing, customer care, and operations
• Continuously evaluate system utilization to identify inefficiencies, redundancies, and opportunities for automation
• Drive measurable improvements in productivity, accuracy, and customer/patient experience

Cross-Functional Influence

• Serve as the central point of accountability between Operations, Revenue Cycle, IT, Clinical, and Customer Care teams
• Influence and align stakeholders at all levels to ensure consistent execution of system and process changes
• Act as the primary liaison with external partners, including Brightree, to advocate for system enhancements and support

Performance Management & Accountability

• Define and track KPIs related to system adoption, operational efficiency, and financial performance
• Use data and reporting to drive decision-making, identify gaps, and enforce accountability across teams
• Regularly present progress, risks, and outcomes to executive leadership

Team Leadership & Development

• Build, lead, and develop a high-performing team responsible for implementation, training, and ongoing system support
• Foster a culture of ownership, urgency, and continuous improvement within the team
• Set clear expectations and drive accountability for results

This role may be a fit if you have...

• Experience working cross-functionally with operations and technical teams
• Deep functional expertise in Brightree
• Strong leadership and project management skills
• Excellent communication and stakeholder management abilities
• Analytical mindset with a focus on process improvement
• Ability to drive change and influence across all levels of the organization
• Experience in a multi-location or high-growth healthcare organization
• Familiarity with revenue cycle management and payer requirements
• Experience with system integrations and data migration

Benefits:

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

• Paid Training
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.