Safety and Resident Ambassador: Natalie's Place

About Cardea Health:Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness.At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together.Primary Work Location: Natalie's PlaceNatalie’s Place is one of several Cardea Health transitional housing programs for medically complex and behaviorally vulnerable unhoused individuals, located in Fremont. Cardea Health’s transitional housing programs collaborate with a wide range of referring partners across Alameda County to support individuals with complex health and social needs. Natalie’s Place provides comprehensive supportive services, including onsite nursing and caregiving support, transportation to medical appointments, nutritious meals, housing navigation and placement assistance, and additional wraparound services designed to promote stability, recovery, and long-term housing success.Job Summary:We are seeking professional, punctual, and responsible individuals to work as part of a multidisciplinary team at a medically supported shelter program serving people experiencing homelessness who are recovering from recent hospitalization, injury, or illness. As Safety and Resident Ambassadors, you will play a crucial role in maintaining a safe and supportive environment for our residents. You will be responsible for ensuring the safety and cleanliness of the premises, controlling access to the building, conducting security checks, responding to emergencies, performing room and floor inspections, and assisting with general facility upkeep. S&R Ambassador are expected to work closely with shelter nurses and housing staff to facilitate quality and timely care of shelter residents. This position requires the ability and desire to work with a diverse group of individuals in a respectful and professional manner.Job Duties:Hospitality and ProfessionalismBe the welcoming faces of Cardea’s transitional housing site(s). Support the operations and maintenance of a clean, welcoming, safe workplaceEmploy the principles of hospitality, customer service, harm reduction, and trauma-informed care with residents, visitors, colleagues, and partner agenciesSecurity and SafetyManage the safe, authorized entry and exit of all access points to the facility’s campus and building(s)Manage the sign in/sign out logs, visitor log, laundry log, cleaning supplies log, weapons log, and any other operations-related tracking systems at the building entranceConduct regular patrols and monitor surveillance systems to ensure the safety of residents, staff, and visitorsWand and check for weapons and contraband during entry proceduresSafely remove weapons from rooms if neededImmediately report weapons and other safety concerns to site leadershipUse trauma-informed approaches, de-escalation, and building rapport to prevent potential conflicts and improve ability to safely resolve conflictsEmergency ResponseRespond promptly to emergency situations such as medical emergencies, fires, or security incidentsDirect residents, staff and visitors to respond to emergencies as safely as possibleFacility MaintenanceAssist with cleaning duties, including sanitizing common areas, restrooms, and resident rooms. Perform laundry services as needed to maintain cleanliness standardsNotify site management immediately of any urgent facilities issuesInspections and ReportingConduct routine inspections of rooms, common areas, and outdoor spaces to identify maintenance issues or safety hazards. Report findings and assist in implementing corrective actionsCommunication and CollaborationWork closely with onsite nurses, caregivers, and administrative staff to support the overall wellbeing and comfort of residents. Provide assistance during resident activities or events as requiredAssist with resident communication regarding important activities, rules, and informationMinimum Required Skills & Qualifications:Be 18 years of age or olderProfessional experience working with people who are unhoused, medically frail, and have complex mental health needsOffer of employment is contingent on successful completion of relevant background checksBe CPR Certified, or willing to do soGood communication skills including the ability to speak, write, and read English. Bilingual English/Spanish desirablePhysical Requirements:Frequent sitting or stationary workFrequent standing, walking, kneeling, stooping, and ascending stairsFrequent lifting and carrying up to 50 lbsFrequent pushing and pullingFrequent reaching high, low, and levelWork Environment:In-person onsite at a supportive housing facility. Constant work around and/or with people OR Interaction with patients, clients, and external customersBenefits:Employees in this role may be eligible for a range of benefits, including:Employer-supported medicalAccess to dental and vision insurancePaid vacation and sick timeRetirement plan (401k) participation with a company matchCommuter benefitsLong Term DisabilityLife InsuranceEligibility for certain benefits may vary based on hours worked per week and length of employmentSpecific details are provided in the benefits guide and are subject to changeCardea Health is an Equal Opportunity EmployerCardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance.This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice. #J-18808-Ljbffr Cardea Health