Safety & Resident Ambassador Supervisor: Natalie's Place

About Cardea Health:Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness.At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together.Primary Work Location: Natalie's PlaceNatalie’s Place is one of several Cardea Health transitional housing programs for medically complex and behaviorally vulnerable unhoused individuals, located in Fremont. Cardea Health’s transitional housing programs collaborate with a wide range of referring partners across Alameda County to support individuals with complex health and social needs. Natalie’s Place provides comprehensive supportive services, including onsite nursing and caregiving support, transportation to medical appointments, nutritious meals, housing navigation and placement assistance, and additional wraparound services designed to promote stability, recovery, and long-term housing success.Job Summary:We are seeking professional, punctual, and responsible individuals to work as part of a multidisciplinary team at a medically supported shelter program serving people experiencing homelessness who are recovering from recent hospitalization, injury, or illness. As Security and Shelter Operators, you will play a crucial role in maintaining a safe and supportive environment for our residents. You will be responsible for ensuring the safety and cleanliness of the premises, controlling access to the building, conducting security checks, responding to emergencies, performing room and floor inspections, and assisting with general facility upkeep. Security and Shelter Operators are expected to work closely with shelter nurses and housing staff to facilitate quality and timely care of shelter residents. This position requires the ability and desire to work with a diverse group of individuals in a respectful and professional manner.Job Responsibilities:Leadership & SupervisionSupervise and support Shelter and Security Operators, including scheduling, timekeeping, coaching, and daily check-insEnsure adequate shift coverage, including stepping in when neededTrain new staff in job duties, safety protocols, de-escalation and trauma-informed approachesProvide ongoing coaching, feedback, and support to operators to ensure high-quality service deliveryMaintain documentation of performance concerns, incidents, and follow-up actionsModel professionalism, hospitality, and de-escalation techniques for team membersHospitality and ProfessionalismServe as a welcoming and steady presence for residents, staff, and visitorsUphold a clean, calm, and respectful environment on-sitePractice and reinforce principles of hospitality, customer service, de-escalation, harm reduction, and trauma-informed care with all site usersSecurity and SafetyOversee the management of all facility access points and tracking systems (logs, sign-ins, supplies, weapons)Conduct and delegate regular safety patrols and monitor surveillance systemsRespond directly to any safety concerns or incidents, including contraband, weapons, and interpersonal conflictsSupport Operators in safely de-escalating challenging situations and resolving resident conflictsCommunicate urgent safety issues to Program Manager and other leadershipEmergency ResponseAct as primary point of contact for emergency situations during your shiftDirect Operators and residents during medical or security emergenciesEnsure compliance with emergency protocols and assist in post-incident documentation and debriefsFacility OversightAssist with and supervise light cleaning, laundry and facilities operations tasks to maintain cleanliness standardsMonitor and report facility issues (plumbing, heating, sanitation) and ensure timely follow-upInspections and ReportingLead or delegate daily room checks, log documentation, and safety walk-throughsMaintain clear, accurate reports regarding incidents, safety concerns, and staff performanceCommunication and CollaborationCoordinate closely with onsite nurses, caregivers, housing staff, and Program ManagerFacilitate clear, respectful communication between the team and other departmentsAssist with relaying program information and updates to residents in a consistent and trauma-informed wayMinimum Required Skills & Qualifications:Be 21 years of age or older1–2 years of supervisory or lead experience preferredPrior experience working with unhoused or medically vulnerable individualsStrong communication and conflict resolution skillsExperience managing or supporting a team, including shift schedulingComfortable using computers for basic documentation and email communicationBe CPR certified or willing to complete certification upon hireOffer of employment contingent on successful completion of background checkPhysical Requirements:Frequent sitting or stationary workFrequent standing, walking, kneeling, stooping, and ascending stairsFrequent lifting and carrying up to 50 lbsFrequent pushing and pullingFrequent reaching high, low, and levelWork Environment:Onsite, at a supportive housing facilityBenefits:Employees in this role may be eligible for a range of benefits, including:Employer-supported medical,Access to dental and vision insurance,Paid vacation and sick time,Retirement plan (401k) participation with a company match,Commuter benefits,Long Term Disability,Life InsuranceEligibility for certain benefits may vary based on hours worked per week and length of employmentSpecific details are provided in the benefits guide and are subject to changeCardea Health is an Equal Opportunity EmployerCardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance.This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice. #J-18808-Ljbffr Cardea Health