Residential Milieu Staff for adult female group home

Job Description

Job Description

Days and hours will be Thursday, Friday & Saturday 10am - 8pm

Position Summary

The Residential Milieu Staff provide direct support within Covered’s residential program by creating a safe, structured, and trauma‐informed environment where survivors experience consistency, healthy relationships, accountability, and hope. Through meaningful daily interactions, staff reinforce program expectations and support each woman’s healing and growth.

Why This Position Exists

The Residential Milieu position exists to provide consistent, trauma‐informed support that promotes safety, stability, and healthy connection within the residential environment. By engaging residents throughout daily routines and modeling healthy relationships, Milieu Staff help create the conditions where survivors can heal, practice new skills, and progress toward greater independence.

Primary Areas of Responsibility

Resident Engagement

• Remain actively engaged and present with residents throughout each shift.
• Help maintain a safe, welcoming, and consistent residential environment.
• Encourage healthy coping skills, emotional regulation, and personal responsibility.
• Facilitate daily check-ins, groups, activities, and community engagement opportunities as assigned.
• Model healthy boundaries and trauma-informed, respectful communication.
• Reinforce daily routines, program expectations, and residential structure.
• Observe changes in resident behavior and communicate concerns promptly to the Residential Manager and Case Manager.

Crisis Response & Safety

• Respond to crisis situations using trauma-informed de-escalation techniques.
• Follow established crisis response and safety procedures.
• Maintain awareness of resident safety and immediately communicate concerns.
• Support the implementation of resident safety plans as directed.

Program Implementation

• Assist residents with daily living activities, transportation, appointments, and community outings.
• Administer medications in accordance with QMAP certification requirements and Covered policies.
• Complete UAs, BAs, and other assigned program responsibilities.
• Assist with resident orientation and daily programming.
• Complete accurate shift notes, incident reports, and required documentation in a timely manner.
• Communicate effectively with residents, staff, and program leadership.
• Participate in staff meetings, required trainings, and ongoing professional development.

Residential Operations

• Support the cleanliness, organization, safety, and overall readiness of the residence.
• Complete assigned household responsibilities, safety checks, and operational tasks.
• Assist with maintaining program supplies and residential readiness.

Qualifications & Requirements

• High school diploma or GED required
• Experience in behavioral health, residential programs, or substance use preferred .
• Experience with survivors of trafficking, domestic violence, or sexual assault preferred .
• QMAP certification and ability to safely administer medications and maintain accurate documentation.
• Strong communication, problem-solving, and documentation skills.
• Ability to manage multiple priorities, maintain attention to detail, and make sound decisions in crisis situations.
• Ability to build and maintain professional relationships and boundaries.
• Proficiency with Microsoft Office, Google Workspace, and electronic documentation systems.

Other Requirements

• Commitment to Covered Colorado’s mission and serving survivors of human trafficking with dignity, respect, and compassion.
• Collaborate with team members to foster an environment where every woman feels seen, valued, heard, and believed in.
• Demonstrate professionalism, emotional maturity, flexibility, sound judgment, and ability to collaborate effectively within a multidisciplinary team.
• Maintain confidentiality and professional boundaries at all times.
• Actively engage with residents in a trauma-informed, supportive manner.
• Valid driver’s license, proof of insurance, and acceptable driving record.
• Ability to safely transport staff, volunteers or residents using agency‐approved procedures and vehicles.
• Successful completion of required background checks.

Schedule

• This is a part-time, non-exempt position. Days needed are Thursday, Friday, and Saturday's 10am-8pm
• Scheduled hours and days may change and could include weekdays, evenings, weekends, and holidays based on program needs. Other shifts may be offered if open.

Work Environment & Physical Requirements

• This position works primarily within Covered's residential homes, the Care & Education Center, and community settings.
• Stand, walk, navigate stairs, and move throughout the home or office for extended periods.
• Lift, carry, or move up to 25 pounds as part of routine household, office and safety tasks.
• Respond effectively and appropriately during a crisis or emergencies, including providing support, initiating safety protocols, and contacting emergency services.

Disclaimer

This job description describes the general responsibilities and expectations of the position and is not intended to be an exhaustive list. Covered reserves the right to modify responsibilities as organizational needs evolve.

Covered Colorado is a local nonprofit assisting sex trafficking survivors through our trauma-informed, empowerment-based program with 2 residential group homes and a Care & Education Center.

Company Description

Covered Colorado is a local nonprofit assisting sex trafficking survivors through our trauma-informed, empowerment-based program with 2 residential group homes and a Care & Education Center.