Admission Counselor

POSITION OBJECTIVE The Admission Counselor will evaluate applications for admission and make decisions on the admissibility of candidates. An admissions counselor interprets and explains admissions decisions to parents and students. Interprets and explains university programs and policies paying special attention to the identification of appropriate exceptions to normal processes and procedures. An admissions counselor conducts evaluative interviews of prospective students, plans and executes recruitment travel based on analysis of data and builds relationships with high school counselors. This staff member conducts information sessions on campus and off, as well as respond to questions from parents, students and families on the phone and via email. This staff member represents all facets of undergraduate education and student life at Case Western Reserve University to prospective students, their parents and high school guidance counselors with friendliness, enthusiasm, patience and respect. All prospective students should be treated equally, without regard to race, religion, age, sex, color, disability, sexual orientation, or national or ethnic origin. ESSENTIAL FUNCTIONS Make decisions on the admissibility of candidates who apply for undergraduate admission to the university... (35%) Answer incoming calls and emails from parents, students and counselors while working in the Undergraduate Admission contact center... (22%) Contact individual high schools to schedule visits... (12%) Special projects assigned by the director which may include management of events, tour guide program, recruitment, international recruitment or others. (10%) Interview prospective students... (8%) NONESSENTIAL FUNCTIONS Initiate, develop and cultivate strong partnerships with high school counselors... (4%) Lead information sessions both on and off-campus... (4%) Through the use of historical applicant data, current inquiry data and external data sources, identify high schools to visit for recruitment and relationship building... (4%) Perform other duties as assigned. (1%) CONTACTS Department: Daily contact with all department staff to review applications for admission and to collaborate on special projects. University: Regular contact with faculty and staff across the university during open houses and special events for prospective students. External: Regular contact with prospective freshmen and transfer students, their parents and guidance counselors and alumni volunteers to conduct interviews and group information sessions and attend events on and off campus. Students: Regular contact with student office workers and student recruiters to assist with the daily schedule and assist on special projects. SUPERVISORY RESPONSIBILITY None. QUALIFICATIONS Experience: 1 to 2 years of professional work experience required, preferably in undergraduate admission. Education/Licensing: Bachelor's degree required; Master's degree preferred. Valid driver's license required. WORKING CONDITIONS Office setting, with meetings and activities in buildings throughout the campus. Position requires driving personal vehicle while on the job. Recruitment travel requires plane and rental car transportation. Position required frequent evening and weekend work. This position involves responsibility for working with individuals under the 18 years of age. Apply online at jobs.case.edu - Look for job 14363 REQUIRED SKILLS Understand standardized testing (AP, IB, SAT, ACT, SAT Subject Tests, TOEFL) Knowledge of curriculum difference in the United States and around the world. Ability to discern various curriculums including AP, IB, Dual Credit and International curriculums (A Levels, IGCSE, etc.) Ability to understand subject matter progression within all high school subjects and have the ability to evaluate preparation in subject matter and among different high school environments. Ability to understand impact of socioeconomic conditions on opportunity and achievement. Ability to interpret student experiences and goals and advise on suitability of Case Western Reserve University and the path toward achieving goals for prospective students, parents and counselors. Knowledge of range of extracurricular activities, honors/awards common to high school students and the importance placed in the admission process. Ability to operate with a high level of awareness for protecting sensitive and confidential information. Ability to identify exceptions to normal policies and practices. Deep knowledge different kinds of high school environments. Ability to interpret, analyze and make decisions based on conflicting data. Strong presentation skills. Ability to develop, enhance and nurture relationships with prospective freshmen and their families while providing consistent, accurate and usable information to encourage the matriculation of these prospective students in accord with the academic and professional goals of the university. This individual will also work closely with current students, staff and external sources and must possess superior interpersonal skills. Must demonstrate a customer service orientation and ability to collaborate with students, parents, staff and outside organizations. Must be able to interpret and explain university policies and the admission process to prospective students and parents. Excellent written and oral communication skills; superior organizational, reporting and analysis skills mandatory. Ability to read, comprehend and synthesize quickly. Ability to work under pressure and meet deadlines. Individual must be mature, professional and discreet. Self‑motivated and demonstrate leadership skills and possess the ability to work in teams, multitask and facilitate programs. Meticulous attention to detail. Ability to be diplomatic in a high‑pressure atmosphere. Respect for confidentiality. Strong facility with end‑user technology such as laptop computers, smart phones and tablets. Ability to learn new software programs quickly required. Superior knowledge of the university. Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest. Ability to meet consistent attendance. Ability to interact with colleagues, supervisors and customers face to face. Willingness to learn and work with Artificial Intelligence (AI) tools and technologies. #J-18808-Ljbffr