Scheduling Coordinator 3 - Spielman Comprehensive Breast Center

Job Title Scheduling Coordinator 3 - Spielman Comprehensive Breast Center Department James | James Ambulatory Clinic Scheduling Scope of Position The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while completing the following responsibilities accurately and efficiently: processing patient demographic and insurance information, scheduling appointments, procedures, surgeries, and admissions, and continuously supporting patient and payer billing tasks and cash collection responsibilities. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff within the Revenue Cycle is to optimally perform duties that ensure the collection of net revenue for services rendered while providing top of class customer service. Position Summary The Scheduling Coordinator 3 is an advanced position within the Revenue Cycle that provides non-medical support to patients, clinical care team members and the organization. In addition to the standard duties, this multi-dimensional position demonstrates advanced expertise in product, process or a service line area where patient care coordination across multiple disciplines is practiced and knowledge and understanding of multiple software systems is required to coordinate such care. This position is responsible for providing consumers (referring providers, clinical staff, payers and patients) with accurate, up-to-date information regarding products, services and procedures (including but not limited to Surgery, Radiation Therapy, Interventional Radiology, Interventional Cardiology, Transplant Coordination, and Endoscopy). A Scheduling Coordinator 3 demonstrates an advanced ability to help patients understand complex medical information related to their healthcare journey within the organization. Position may include providing revenue cycle support for multiple new and return appointments and/or other appointments such as pre-surgical/procedural testing and consults, cardiac clearance, dental clearance, treatment planning, patient education, research appointments, etc. Position assures accurate appointments/surgeries/procedures are scheduled, accurate demographic and insurance information has been collected to support clinical and financial needs, and if needed, the Senior PAC is able to perform full registration duties in addition to scheduling and coordination activities. Precertification and financial counseling may also be carried out by this individual, therefore requiring basic knowledge of insurance and payer approval options and software. Minimum Qualifications High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 2 years of relevant experience required. 4-6 years of relevant experience preferred. Preferred Associate’s Degree and at least 2 years of experience in a healthcare setting, existing revenue cycle department or customer service role. Experience with Cadence, Optime Aria, Ambra, and medical terminology preferred. Demonstrates ability to work in multiple systems for assigned tasks, management and reporting. Career Roadmap FUNCTION: Finance SUB-FUNCTION: Revenue Cycle – Scheduling CAREER BAND: Individual Contributor – Technical

CAREER LEVEL: T3

Additional Information Location: Spielman Comprehensive Breast Center (0874) Position Type: Regular Scheduled Hours: 40 Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Equal Opportunity The university is an equal opportunity employer, including veterans and disability. #J-18808-Ljbffr The Ohio State University