Intake & PCP Specialist

Job Description

Job Description

The position of Intake & PCP Specialist is responsible for ensuring a seamless, compliant, and person-centered transition for individuals entering EPIC’s services. This role manages the full intake lifecycle—from initial inquiry through service authorization, and oversees the development, coordination, and timely submission of high‑quality Person-Centered Plan (PCP) Support Documents in accordance with Maryland Developmental Disabilities Administration (DDA) requirements.

Monday-Friday 8:30 am – 4:30 am; Essential: Some weekend and extended weekday hours may be required even in the event of inclement weather; Daily Job Site: Hybrid office/remote.

QUALIFICATIONS & REQUIREMENTS:

·        Must have a high school diploma or GED.  Some college preferred.

·        Must have intermediate Microsoft Office Suite skills.

·        Familiarity with COMAR regulations and Medicaid billing requirements.

·        Prior experience with intake, case management and service coordination.

·        Valid driver’s license with reliable transportation to travel locally.

·        Minimum of 2-3 years of experience within a Maryland DDA provider, CCS agency or disability service.

Soft Skills:

·        Possess strong creative and customer service skills.

·        Must have strong critical thinking skills.

·        Have strong adaptability and flexibility to be effective in changing environments.

·        Possess strong conflict resolutions skills.

Interpersonal Skills:

·        Ability to closely collaborate across all EPIC programs and departments.

·        Ability to work together as a team where there is effective communication.

·        Must possess excellent communication, analytical, and problem-solving skills.

·        Must be able to prioritize, multi-task and meet deadlines in compliance with internal and external agencies rules and regulation.

·        Strong time management skills to manage one's own time and the time of others.

·        Must be responsible and take accountability for own actions.