Account Manager

Role Summary We are seeking a results-driven Account Manager to own a portfolio of customers and drive renewal, expansion, and long-term customer value . This role is accountable for retention outcomes, expansion pipeline creation, and revenue growth , not just relationship management. The ideal candidate operates with strong commercial acumen, proactively identifies risk and opportunity, and partners cross-functionally to deliver measurable outcomes for both the customer and Automox. WHAT YOU’LL BE DOING Own renewal and retention outcomes across a defined book of business Build and convert expansion pipeline (upsell, cross-sell, and whitespace) Lead early, proactive engagement on at-risk accounts - no last-minute saves Drive adoption of multi-year agreements (MYAs) and long-term customer commitments Position and sell Turnkey, Premium Support, and adjacent offerings to increase stickiness and value Conduct executive-level business reviews tied to customer outcomes and ROI Develop and execute account plans with clear growth and risk mitigation strategies Maintain accurate forecasting and pipeline hygiene in Salesforce Partner with CSMs, Support, and Product to remove blockers and deliver outcomes Identify and act on customer signals (usage, sentiment, risk) to drive action early Operate with weekly execution cadence at the account level (pipeline, risk, renewals) WHAT YOU BRING 3-5 years in account management, sales, or customer-facing revenue roles in SaaS Proven ability to meet or exceed retention and expansion targets Experience managing a book of business with quota accountability Strong commercial instincts - able to negotiate, position value, and close deals Ability to run executive conversations and influence decision-makers Comfortable operating in a metrics-driven, forecast-based environment Demonstrated ability to navigate technical products and cross-functional teams Bias for action - proactive, not reactive in managing customer risk and opportunity Experience with Salesforce and modern GTM tools (ChurnZero, Gong, etc.) WHAT SUCCESS LOOKS LIKE Achieves or exceeds renewal rate and expansion targets Maintains accurate forecast and ≥2x pipeline coverage Drives adoption of MYAs, Turnkey, and premium offerings Identifies and mitigates risk early in the renewal cycle Builds strong relationships at both operator and executive levels Operates with discipline in weekly account and pipeline cadence The range listed is the on target earning (OTE) potential. OTE is a mix of base pay and variable pay earned based on meeting sale's goals. In addition to OTE our compensation package includes equity and variety of great benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location. Details of the OTE split will be shared during the interview process. $155,000 - $175,000 USD LOCATION We are a fully distributed company of remote employees. ***Note: We currently don't hire in California or New York metro*** ABOUT AUTOMOX Automox is the cloud-native IT operations platform for modern organizations. Automox is the cloud-native answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured - anywhere in the world. The future of IT Operations is cloud-native - and right now. Will you join us? EMPLOYMENT AT AUTOMOX Must be able to pass a federal, state, county background check Complete a local in-person verification TOTAL REWARDS: Thrive with Us Equity for Full-Time Employees Comprehensive Health Plans with generous employer contributions 100% Company-paid Short Term/Long Term Disability and Life Insurance Company HSA Contribution: $100-$200 per month based on tier Happiness & Well-Being $500 Home office stipend Comprehensive Family Planning Covered on Meritian Medical Plan We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. We are not able to sponsor work visas at this time. #J-18808-Ljbffr