CRM Manager

Overview: The Manager of Salesforce Administration & Center of Excellence owns the management, optimization, and governance of our Salesforce platform - an 800+ user environment spanning Salesforce and Marketing Cloud. This role leads a team of 3-4 people and is responsible for maturing the existing Center of Excellence, raising platform governance standards, and ensuring the business gets real value from its Salesforce investment. This is a platform leadership role, not a ticket-response role - the right person brings Salesforce capabilities forward to the business proactively, not just responds to what is asked. Location: Remote Essential Duties and Responsibilities Includes the following. Other duties may be assigned. Salesforce Administration & Platform Management Leads the Salesforce administration function across Salesforce including user management, security, roles, profiles, permissions, flows, reports, dashboards, and data quality. Manages intake, prioritization, and delivery of platform enhancements, support requests, and operational needs across 800+ users through a structured, consistent process. Oversees system configuration, automation, and ongoing maintenance - keeping the platform stable, secure, and aligned with business processes. Partners with technical teams on integrations, data flows, releases, and system dependencies; maintains strong documentation across configuration, processes, and release changes. Center of Excellence Matures the existing Salesforce Center of Excellence - building on what exists and closing gaps in governance, standards, intake, change management, and stakeholder communication. Exercises decision-making authority on platform design and configuration standards, including when to push back on requests that do not meet the bar. Partners with business leaders to evaluate requests, challenge unclear requirements, and ensure solutions address the right problems before configuration begins. Business Partnership & Platform Advocacy Works closely with Sales, Operations, and Marketing to deeply understand how each team works - not just what they are asking for today. Proactively brings forward Salesforce features, configurations, and platform capabilities that business teams would benefit from but may not know to ask about; stays current on Salesforce releases and translates what is relevant into business value. Challenges requirements constructively, facilitates roadmap and prioritization discussions with a clear point of view, and promotes adoption through training and enablement. Partners with data and MDM owners to ensure Salesforce data quality, hierarchies, and account records stay aligned with enterprise master data standards. Team Leadership Leads, coaches, and develops a team of 3-4 people across Salesforce administration and platform support; sets clear expectations for quality, ownership, responsiveness, and delivery. Builds a culture of accountability, continuous improvement, and strong business partnership. Release, Governance & Quality Owns Salesforce release planning and ensures changes are properly tested, documented, communicated, and deployed across both clouds. Maintains strong controls around change management, access management, data integrity, and compliance; monitors platform health, technical debt, and user adoption. Identifies opportunities to simplify processes, reduce manual work, and improve platform performance. Education and Experience Bachelor’s degree in Information Technology, Business, Computer Science, or a related field; equivalent combination of education and experience will be considered. 5+ years of Salesforce administration or Salesforce platform experience, ideally in an enterprise environment. 2+ years of people leadership, team lead, or platform ownership experience. Hands-on experience with Salesforce and Marketing Cloud. Salesforce Administrator certification required; Advanced Administrator, Platform App Builder, or Marketing Cloud certifications strongly preferred. Familiarity with Master Data Management concepts preferred; hands-on MDM experience a plus but not required. Core Knowledge and Skills Deep understanding of Salesforce configuration, security model, flows, reports, dashboards, objects, fields, and automation. Proven ability to translate business needs into practical, scalable Salesforce solutions - and to proactively surface platform capabilities the business has not thought to ask for. Strong communication and influencing skills with both technical and non-technical audiences; able to challenge requirements constructively and guide stakeholders toward better outcomes. Experience building or maturing a Salesforce governance model or Center of Excellence, with sound judgment on when to configure, when to customize, and when to say no. Experience managing Salesforce enhancements, support queues, releases, and stakeholder expectations at enterprise scale. Familiarity with Salesforce DevOps, release management, sandbox strategy, and deployment tooling. Working knowledge of integrations, APIs, data governance, and reporting strategy. Familiarity with Agile, Kanban, or structured intake and delivery frameworks. Supervisory Responsibilities This position directly manages a team of 5-6 individual contributors and specialists across Salesforce administration and platform support. Salary Range: $132,000 - $165,000 annually, depending on experience and geographic location, plus eligibility for an annual bonus, subject to plan terms. Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds. Benefits and Well-Being: We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here. We consider qualified applicants with arrest and conviction records in accordance with applicable law. TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at View email address on click.appcast.io, or View phone number on click.appcast.io. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Originally posted on Himalayas #J-18808-Ljbffr