Scheduler

Patient Scheduler

Coordinates the patient scheduling process by working with other departments to facilitate the flow of patients throughout the hospital. The Patient Scheduler functions in areas of the hospital where the proper scheduling of patients is needed and provides various customer service and administrative duties within the department.

Responsibilities

Patient Scheduling:

• Posts surgery cases following established procedures, prepares surgery schedule, efficiently resolves scheduling conflicts, and refers difficult schedule requests to the appropriate supervisor in a timely manner. Notifies affected departments of Operating Room schedule changes in order to ensure that the department and hospital operate efficiently. (Surgery Administration)
• Notifies nursing units of patient pre-medications and issues requests to nursing units for patient transfers to the Operating Room Suite. Efficiently obtains lab results, radiology forms, and medications necessary for patient admission to the Operating Room. (Surgery Administration)
• Uses surgery schedule to verify the accuracy of information on procedures and specific equipment needed to provide patient care, and promptly reports variances to appropriate personnel. (Surgery Administration)
• Posts imaging cases following established procedures, prepares imaging schedule, efficiently resolves scheduling conflicts and refers difficult schedule requests to the appropriate senior technologist in a timely manner. Notifies affected departments of Imaging schedule changes in order to ensure that the department and hospital operate efficiently. (Imaging Services)
• Verifies and validates all physician orders to ensure that all necessary elements are present and that the appropriate exam is ordered. (Imaging Services)
• Uses imaging schedule to verify the accuracy of information on procedures and promptly reports variances to appropriate personnel. (Imaging Services)
• Obtains and edits patient information in the computer system while ensuring all information is accurate. Assigns appropriate health plan to patient scheduled appointments and updates insurance information in the computer.

Customer Service:

• Promotes customer service quality by coordinating patient scheduling in an accurate and professional manner in order to ensure expedient patient flow throughout the medical center and toward maximizing productivity and efficiency in patient care areas.
• Receives incoming telephone calls, exercises judgment in prioritizing calls, and courteously directs calls to appropriate personnel in a prudent and efficient manner.

Collaboration and Partnership:

• Serves as a liaison between departments, physicians, and patients in an effort to ensure optimal patient satisfaction and toward meeting patient needs. Establishes collaborative relationships with others using a humanistic attitude of compassion, understanding, respect, and dignity toward promoting a cooperative working environment.
• Posts test and/or procedures according to established procedures, prepares schedule, efficiently resolves scheduling conflicts, and refers difficult schedule requests to the appropriate supervisor in a timely manner. Notifies affected departments of schedule change in order to ensure that the department and hospital operate efficiently.
• Communicates with insurance companies and physicians' offices in obtaining verification of benefits and certification for outpatient and ambulatory services.
• Observes and adheres to all departmental and hospital policies and procedures, and follows all safety, quality assurance, and infection control standards.

Other Duties As Assigned:

• Performs other duties as assigned or requested.

Qualifications

High School Diploma or equivalent