Guest Experience Team Member (Multi-Location)

Job Description

Job Description

Guest Experience Team Member (Part-Time)

Rocco’s Doughnut Company – Worcester County, MA

Rocco’s Doughnut Company is looking for a dependable and friendly Part-Time Guest Experience Team Member to join our team. This role is perfect for someone who enjoys working with people, takes pride in great hospitality, and wants to be part of a growing local brand.

Our Guest Experience Team Members are the face of Rocco’s. You’ll help create the kind of experience that keeps people coming back — friendly service, attention to detail, and a commitment to doing things the right way.

This position requires flexibility to work at any of our locations when needed , including Auburn, Worcester, Millbury, and Westborough.

Responsibilities

• Greet guests warmly and provide an exceptional customer experience

• Take orders accurately and efficiently

• Prepare drinks and assist with doughnut presentation and packaging

• Maintain a clean and organized front-of-house area

• Help keep service fast and smooth during busy periods

• Follow company standards for hospitality, cleanliness, and professionalism

• Support different locations when needed to keep the team running smoothly

Schedule & Availability

This is a part-time position requiring 2–4 shifts per week .

Applicants should:

• Be available to work weekends
  
  
• Have flexibility to work at any Rocco’s location as needed
  
  
• Be dependable and committed to showing up for scheduled shifts

What We Look For

• Friendly and positive attitude

• Strong communication skills

• Reliable and dependable

• Comfortable working in a fast-paced environment

• Team player who takes pride in their work

• Previous food service or hospitality experience is a plus, but not required

Why Work at Rocco’s?

• Be part of a fast-growing local brand

• Work with a team that values reliability and professionalism

• Opportunities for growth as the company continues expanding

Locations

Team members may be scheduled at any of the following locations:

• Auburn

• Worcester

• Millbury

• Westborough

If you enjoy working with people and want to be part of a team that takes pride in great service and quality, we’d love to meet you.