Customer Service Representative

Customer Service RepresentativeHowmet Fastening Systems is looking for a Customer Service Representative to join our Distribution Group in Waco, TX. This role performs all Customer Service activities including processing customer demand (via purchase orders, customer portals, or EDI communication), responding to new & existing customer supply chain actions, and addressing customer questions/concerns appropriately.Responsibilities :Provides timely and professional service to assigned customer or distributor accounts using appropriate processes and communication channelsActively targets prospective customers based on relevant sources, both remotely and in person as necessary, to qualify leads and sell Howmet productsHandles inbound sales lead calls to convert into new businessReceives, enters and edits sales orders and changes thereto in accordance with company proceduresChecks stock and future production for customers and distributorsAnswers general inquiries concerning open ordersReceives, responds to and routes requests for quotations as appropriateReceives, responds to and routes requests for technical information, sales literature, material certifications and returned materialUses knowledge of product, availability and customer need to best fill the order, coordinates with appropriate internal resources to answer more advanced questionsResearches customer charge-backs and administers appropriate actionsWorks to improve knowledge of product and processes on a continual basisAdvises Marketing Department and field sales representatives of significant information learned in customer correspondenceEnsures that all work activities are performed in accordance with established safety and environmental standardsContinuously seeks improved techniques for performing job duties and engages with peers to learn and share best practices as they emergeMaintains full compliance with Company policies and procedures and conducts all activities in accordance with the company Code of ConductPerforms other duties as assignedQualificationsHigh School diploma or GED; Bachelor's degree is preferred1+ years experience in customer service or supply chain rolesStrong communication skills, both written and verbalMust possess the ability to problem solvePossesses organizational skills and has a high attention to detailMust be able to work effectively with various functions as well as work independentlyStrong computer and business software skills, with an emphasis in ExcelEmployees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.About UsCompensation and Benefits:If a pay range is identified for this job, it is based on a good faith estimate at the time of this posting. Actual compensation is subject to variation due to factors such as education, experience, skillset, market/business considerations, and/or location.Howmet Aerospace offers a competitive benefits package to support the health, financial well-being, and professional growth of our employees. Benefits include:Comprehensive medical, prescription, dental, and vision benefits coverage, including FSA and HSA account optionsPre-tax and Roth 401(k) retirement savings plans offering employer matching funds and a separate employer retirement contributionPaid holidays and vacation time (eligibility, accrual, and usage are discretionary and governed by applicable policies)Paid parental leave and adoption assistance programsLife insurance and disability coverage plansOptional coverage plans for auto, home, legal, identity theft, and pet insuranceTuition Assistance Program and ongoing professional development opportunitiesEmployee Assistance Program (EAP)Our Story:Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $8.3 Billion in revenue in 2025, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers' success and making a positive impact on the world.Equal Opportunity Employer:Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.If you need assistance to complete your application due to a disability, please email: View email address on click.appcast.io the TeamHowmet Fastening Systems (HFS) is a business unit of Howmet Aerospace, headquartered in Torrance, California. We hold the number one global position in aerospace fastening systems, and we're the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aerospace engines. Our products are also critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment.