IT Support Analyst

Kforce has a client that is seeking an IT Support Analyst in Orlando, FL. Summary: We are seeking a motivated and customer-focused IT Support Analyst to serve as the primary IT support resource for the Orlando market. This individual will provide hands-on technical support, troubleshoot hardware and software issues, maintain network infrastructure, and deliver exceptional service to end users in a fast-paced operational environment. The ideal candidate is a proactive problem solver who enjoys working directly with users, supporting critical technology systems, and ensuring reliable IT operations across multiple locations. Key Responsibilities:

• Provide onsite and remote technical support for end users
• Troubleshoot and resolve hardware, software, network, and connectivity issues
• Manage and resolve incidents within a high-volume ticketing environment
• Serve as the primary local IT support contact
• Support onboarding and offboarding activities, including account provisioning, equipment deployment, and access management
• Install, maintain, and troubleshoot network infrastructure, including: Fortinet switches; Cisco wireless access points; Ethernet cabling and connectivity; Wi-Fi performance and troubleshooting
• Support technology installations, upgrades, and maintenance activities
• Assist with troubleshooting network outages and connectivity issues
• Maintain equipment and infrastructure documentation
• Support identity and access management platforms such as Okta
• Manage and troubleshoot endpoint and mobile device management solutions including: Microsoft Intune; Meraki MDM; Apple Business Manager
• Assist with endpoint deployments, configurations, and ongoing support
• Support user account administration and security best practices
• Build strong relationships with end users and business stakeholders
• Provide exceptional customer service and technical support
• Coordinate issue resolution with internal teams and external vendors
• 3+ years of IT support, desktop support, or field technology support experience
• Experience providing both onsite and remote technical support
• Experience working in a high-volume ticketing environment
• Experience with Jira or similar ticket management systems
• Hands-on experience supporting Fortinet switches and Cisco wireless access points
• Strong knowledge of: Network troubleshooting; Wi-Fi technologies; Ethernet networking; Switching infrastructure
• Ability to work independently and manage multiple priorities
• Valid driver's license and willingness to travel locally between sites as needed

• Experience with: Okta; Microsoft Intune; Meraki MDM; Apple Business Manager; Universal Print; Digital kiosks and media display technologies
• Experience supporting onboarding and offboarding processes
• Strong organizational and time-management skills
• Ability to perform effectively in a fast-paced operational environment

• Strong customer service orientation
• Excellent communication and interpersonal skills
• Self-motivated and proactive approach to problem solving
• Adaptable, dependable, and team-oriented
• Strong troubleshooting and critical-thinking abilities
• Ability to build relationships across all levels of an organization

• Comfortable working in equipment rooms and operational environments
• Ability to lift and move IT equipment as needed
• Ability to install, troubleshoot, and maintain networking hardware and cabling

• IT/Desktop Support
• Network Troubleshooting
• Fortinet Switches
• Cisco Wireless Access Points
• Jira/Ticketing Systems
• Intune, Okta, or MDM Experience
• Strong Customer Service & Communication Skills