Customer Service Agent - BDC Rep

Job Description

Job Description

Description:

Summary: Business Development Center Representatives are responsible for lead generation activities in support of the company’s sales and service goals. Experience in either a Call Center, Customer Service or an Automobile Business Development Center environment is preferred. You'll be responsible for answering inbound service calls setting appointments ~ and other service related activates in support of the business.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answer ALL incoming phone calls according to a proven, pre-set script, and schedule sales or service appointments.
• Log ALL customer comments into CRM system.
• Re-schedule “no-show" customer appointments.
• Follow-up with appropriate departments to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
• Purify and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule an appointment.
• Notify necessary departments to inform of appointments set.
• Forward ANY customers concerns to the correct department Manager and follow-up.

Job Requirements

• Pleasant and engaging phone person
• Dealership experience preferred
• Call Center experience a plus
• Strong phone and written customer communication skills
• Proven track record
• Strong record of positive Customer Satisfaction results
• Team-oriented
• Submit to and successfully complete background check and pre-employment drug test
• Valid driver's license with good driving record

Competitive Salary / Commission, Health, Vision, Dental, 401 K match, Employee discounts.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• BDC / Call Center: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

• Pleasant and engaging phone person
• Dealership experience preferred
• Call Center experience a plus
• Strong phone and written customer communication skills
• Proven track record
• Strong record of positive Customer Satisfaction results
• Team-oriented
• Submit to and successfully complete background check and pre-employment drug test
• Valid driver's license with good driving record