Spa Supervisor

About Our Property Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations. What You Will Have an Opportunity To Do Supervise coordinators, spa attendants, retail, environment Handle and resolve guest complaints and service issues Hold pre‑shift meetings (stand‑ups) to communicate daily priorities, updates, and expectations Train new and existing coordinators on treatments, retail products, and sales techniques Create schedules for coordinators and attendants based on forecasted occupancy; manage time‑off requests and cover callouts as needed Monitor and approve timekeeping and timesheets Act as a liaison between management and staff; communicate goals, updates, and expectations to the team Foster a positive team environment and support a strong workplace culture Document staff attendance, guest complaints, and performance concerns and report to management Complete monthly inventory and ordering checklists Ensure retail products are accurately priced, stocked, and visually engaging Track sales performance and generate reports on retail and services Prepare weekly incentive and commission reports for payroll Coordinate group bookings and special requests Support Spa Manager with completing 90‑day and annual associate reviews Assist with facility maintenance coordination and follow‑up Maintain a thorough understanding of all spa services and treatments Identify opportunities to improve service performance and team efficiency Oversee spa cleanliness and overall atmosphere, including pool, fitness room, and locker rooms Ensure completion of daily checklists and update procedures as needed Anticipate guest needs and address them proactively Enforce company policies, safety procedures, and service standards Ensure associates complete required certifications and trainings Ensure associates have proper supplies, equipment, and uniforms Support achievement of sales and service goals What are we looking for? Minimum 1 year of lead or supervisory experience preferred Minimum 2 years of customer service experience required; previous spa or hospitality experience preferred Strong sales aptitude with the ability to generate revenue and upsell services Flexible schedule, including weekends, holidays, mornings, and evenings as needed Proficiency in spa booking and management software (e.g., SpaSoft) preferred Current CPR certification or ability to obtain Working knowledge of Microsoft Word, Excel, and Outlook Excellent interpersonal, communication, and listening skills with both guests and team members Experience with retail purchasing and inventory management preferred Strong multitasking ability and attention to detail Knowledge of scheduling, time management, and basic operational logistics Strong analytical and problem‑solving skills with the ability to perform under pressure High school diploma or equivalent required Demonstrate ability to maintain a high level of output without sacrificing quality. Able to demonstrate and maintain consistent and efficient performance. Able to accomplish projects in a timely manner. Ability to communicate effectively verbally and in writing. Able to use general guidelines and references. Demonstrates the ability to identify, analyze, and solve problems. Will require some guidance or clarification. Compensation $21.00 – $23.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. #J-18808-Ljbffr Skamania Lodge