Wedding Gown Specialist

Job Description

Job Description

Benefits:

• Vacation Pay
• Employee discounts
• Free uniforms
• Paid time off
• Tuition assistance

• Conduct in-person and virtual consultations with brides to assess gown condition, fabric type, and service needs.
• Provide professional recommendations for cleaning, restoration, alterations, or preservation.
• Maintain clear communication with clients throughout the process, ensuring trust and confidence in the service provided.
• Handle each client interaction with discretion, empathy, and a luxury-service approach.
• Prompt response to bridal inquiries and other garment inquiries anytime.

• Examine gowns thoroughly upon intake for stains, damage, loose embellishments, or discoloration.
• Identify fabric composition, embellishment types, and appropriate treatment methods.
• Document all findings and recommended services in the client’s record for traceability and accountability with before and after photos and videos.

• Pre-treat stains using safe, fabric-specific solutions.
• Consistently checking the gowns on the spotters line to ensure they are cleaned by the due dates.
• Manage delicate hand-cleaning for couture, vintage, or beaded gowns.
• Monitor drying, steaming, and pressing processes to maintain the gown’s original structure and integrity.

• Perform or supervise restoration services for aged or yellowed gowns.
• Prepare gowns for long-term preservation using acid-free materials and museum-quality techniques.
• Ensure all preserved gowns are properly packaged, labeled, and sealed in preservation boxes or archival bags.

• Conduct a meticulous final inspection to ensure all stains, odors, and damages are addressed.
• Ensure the gown is perfectly pressed, steamed, and presented according to luxury standards.
• Oversee gown packaging and delivery, maintaining brand presentation standards for a premium client experience.

• Work closely with cleaning spotters to ensure consistent quality and efficiency.
• Maintain strong coordination with management and customer service teams for timely gown readiness and client updates.

• Maintain detailed records of gown intake, service procedures, and customer preferences.
• Track cleaning supplies, preservation materials, and ensure availability of luxury-grade resources.
• Report any quality concerns or recurring technical issues to management promptly.

• Uphold the company’s image of excellence and confidentiality in all customer interactions.
• Stay current on bridal fashion trends, fabric innovations, and best practices in garment care.
• Participate in luxury service training programs and contribute to continuous improvement initiatives.
• Work endlessly in bringing in bridal stores,Boutiques home accounts and connecting with Vendors and wedding planners for more businesses.