Senior Service Field Engineer (Track TEL/DNS)

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Talent Acquisition Management (Sr. Recruiter) at Acara Solutions

Acara Solutions has been providing semiconductor and other advanced manufacturing firms across the U.S. with our engineering and professional staffing services for over 60 years. Our semiconductor machine client is looking for a Sr. Field Service Engineer to join their organization as a direct salaried employee. The salary target range is $100K - $125K (but flexible based on experience) plus up to $5K quarterly bonuses. 100% paid medical.

The candidate must have experience installing and/or servicing semiconductor TEL (Tokyo Electron) or DNS (Dainippon Screen) tracks (coater developer) tools. Ideally the candidate will have worked directly with the OEM within the past several years.

This is a remote position. The engineer can live anywhere in the U.S. but it's preferred that the engineer live on the West Coast and ideally within the San Francisco Bay Area region.

Schedule: 2 weeks in the field traveling to customer sites, 1 week working from home.

The basic function of the Senior Field Engineer is to perform and support customer

equipment service projects and service requirements, ensuring they are repaired in a timely

manner while maintaining company's highest quality standards with available resources. The day-to-day interfacing and updates to customers and the service department manager.

To provide onsite service support and expertise to customers and Service Technicians in diagnosing, analyzing, installing, servicing, and maintaining track (TEL, DNS) photolithography equipment while keeping with operational goals, objectives, policies and training procedures.

RESPONSIBILITIES AND DUTIES

To provide technical onsite and phone support to customers and junior Service Technicians in

the installation, service and maintenance of TEL tracks (coater/developer) tools.

Provide accurate and detailed daily pass downs when working at customer sites.

Provide formal and informal customer training onsite when needed.

To ensure service tooling and testing equipment is maintained in good operational and accurate

manner.

To share professional service skills with other service technicians.

To meet or exceed all project/service budget and profit objectives.

Maintain the highest possible established quality assurance standards.

Develop and/or implement service procedures with the Service Manager and other Service

Maintain awareness of all technical related trends, advances and improvements and determine

the activities that could affect the Service Department.

Continually strive to maintain state of the art technical knowledge of the business and semiconductor

Always interface with customers in a professional manner even in stressful situations.

Continually solve problems as they arise. Function as a troubleshooter, resolving all potential

problems before they can have a negative effect on the Company's operational efficiency and

Consult with the customer and technicians and use proper judgment when replacing parts (not to

replace parts too soon or too late).

Meet with customers, as needed, regarding questions, specifications proposed/actual schedules

and daily updates with written pass downs.

Be alert to customer opportunities to provide/change equipment, spare parts, upgrades and

services currently not provided, which can benefit the company.

Respects and maintain the confidentiality of company information

To ensure field reports are accurate and complete.

To perform any other duties that may be assigned from the Service Manager.

Maintained a positive company image when interfacing with customers and vendors.

Required Skills / Qualifications:

Ideally a Bachelor's degree in Electronics/Mechanical Engineering. But they will consider candidates without the degree as long as they have significant experience.

Min 4 years of equivalent/related field service or maintenance work experience in the installation and servicing of semiconductor Track Tokyo Electron (TEL) and/or Dainippon Screen (DNS) photolithography service /maintenance experience .

Skills, Knowledge and Abilities:

* Skilled in the use of a PC along with Microsoft Office applications.

* Ability to lead the coordination effort of equipment installations, and repair projects.

* Must have the knowledge to identify and prioritize operational, personnel problem areas, and

the ability to solve problems and execute policies and procedures.

* Must be skilled in the use of hand tools, electronic tools, gauges and equipment.

Additional:

Willingness to travel to clients throughout the country and at times internationally.

Valid driver's license and passport

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing

• Industries

  Semiconductor Manufacturing

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