Senior Field Service Engineer

Job Description

Job Description

About the Role

We are looking for a highly experienced Senior Field Service Engineer to support AGRAMKOW customers throughout the US. This position combines field installation, commissioning, troubleshooting, and customer support with hands-on repair work at our Greenville service location. The ideal candidate brings strong technical depth, excellent organization and follow-through, mature customer communication, and the ability to help strengthen service processes and mentor others as the organization grows.

What You Will Do

• Install, commission, troubleshoot, maintain, and repair AGRAMKOW equipment at customer manufacturing facilities, independently resolving complex mechanical, electrical, pneumatic, controls, and system-related issues
• Perform hands-on in-house repairs, including diagnosing, disassembling, rebuilding, and testing customer equipment and components; experience with pumps, vacuum systems, welding equipment, or similar industrial equipment is highly valuable
• Plan and organize assigned service work, maintain clear documentation, track open actions through completion, and communicate priorities, status, and risks to customers and internal teams
• Provide professional technical support and training to customers while consistently following AGRAMKOW and customer safety requirements
• Serve as a senior technical resource to the service team by sharing knowledge, mentoring other engineers, improving service practices, and helping create greater structure, consistency, and accountability within the service organization

What We Are Looking For

• BS in Electrical Engineering, Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical discipline preferred
• Minimum 10 years of relevant experience with industrial equipment, field service, automation, commissioning, maintenance, or complex equipment repair
• Demonstrated expertise in hands-on mechanical and electrical troubleshooting, with experience in industrial automation, PLCs/HMIs, pneumatics, pumps, vacuum systems, welding equipment, instrumentation, or related manufacturing systems
• Exceptional organization, documentation, and follow-through skills, with the ability to manage multiple customer issues and open actions
• Strong customer presence and leadership potential, including the ability to communicate professionally, mentor others, coordinate technical work, improve processes, and grow into increased service leadership responsibility

\nCompany Description

About AGRAMKOW US Inc.
AGRAMKOW US Inc. is a subsidiary of the Danish company AGRAMKOW A/S, which was founded in Denmark in 1977. AGRAMKOW specializes in innovative technology solutions for refrigeration and automation. Our systems serve automotive, HVAC and appliance manufacturing industries worldwide. We prioritize data-driven production to enhance quality, productivity and decision-making for our customers.

Location: Greenville, South Carolina
Start date: As soon as possible
Travel: Approx. 60% travel; occasional international travel may be required
Compensation: Competitive compensation and benefits package

AGRAMKOW US Inc. is an equal opportunity employer. We maintain a drug-free workplace and may conduct testing in accordance with company policy and applicable law.

Company Description

About AGRAMKOW US Inc.\nAGRAMKOW US Inc. is a subsidiary of the Danish company AGRAMKOW A/S, which was founded in Denmark in 1977. AGRAMKOW specializes in innovative technology solutions for refrigeration and automation. Our systems serve automotive, HVAC and appliance manufacturing industries worldwide. We prioritize data-driven production to enhance quality, productivity and decision-making for our customers.\n\n\nLocation: Greenville, South Carolina\nStart date: As soon as possible\nTravel: Approx. 60% travel; occasional international travel may be required\nCompensation: Competitive compensation and benefits package\n\n\nAGRAMKOW US Inc. is an equal opportunity employer. We maintain a drug-free workplace and may conduct testing in accordance with company policy and applicable law.