Lead Support Analyst - Low Latency Electronic Trading

Job Title: Production Services Specialist - Low Latency Electronic Trading

Department: Group Technology

Corporate Title: Associate

Location: New York

The pay range for this position at commencement of employment is expected to be between $120,000 and $140,000 annually.

* (see below footnote for additional compensation and benefits information).

Company overview

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit

Aon's Benefit Index®, Nomura's benefits rank #1 amongst our competitors

Division Overview:

The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. We leverage cutting-edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey.

Role Description:

• Monitor and support Nomura's real-time low latency trading environment, including FPGA-based systems, DMA, Algorithmic and Smart Order Routing platforms.
• Support of high frequency co-located trading environments, with specialized focus on the full architecture stack including FPGA cards, feed handlers, and exchange connectivity.
• Perform pcap file analysis to troubleshoot latency issues and validate message flows.
• Daily health checks on critical systems, check automation and configurations of real-time monitoring solutions.
• Provide rapid response and resolution to incidents affecting the production trading systems.
• Utilize latency monitoring tools (Corvil/Pico) to identify, measure, and resolve performance issues.
• Liaise between clients, front-office and development teams for quick and effective escalation and resolution.
• Act as a production change gatekeeper, managing and deploying changes, including configuration and software release.
• Analyze logs and monitoring tools to identify and resolve system issues.
• Maintain and develop strong documentation (runbooks, troubleshooting guides, system configuration).
• Implementation and in-depth support of exchange connectivity, bringing up new gateways, connections, and market data feeds/protocols.

Skills, experience, qualifications and knowledge required:

Essential

• Ability to work well under pressure with a true sense of urgency and excellent teamwork skills.
• Strong written and verbal communication with the ability to act as a bridge between technology and front office teams.
• Understanding of high frequency and low latency trading practices, including FPGA-based trading infrastructure.
• Experience supporting FPGA cards in a production environment (deployment, troubleshooting, monitoring).
• Strong knowledge of exchange connectivity protocols and market data feeds (ITCH, OUCH, Pillar, ARCA, multicast).
• Experience with pcap analysis and network packet inspection tools.
• Familiarity with latency measurement and monitoring tools (Corvil/Pico).
• Strong understanding of the Americas securities markets and structure, order lifecycle, and FIX protocol.
• Technically sound experience of Unix environments.
• Good understanding of networking principles.
• 3+ years relevant experience.

Desirable

• Proficient in scripting and automation (preferably Shell and Python).
• Familiarity with monitoring tools (e.g., Grafana, Prometheus, Elastic).
• Exposure to OMS and EMS platforms.

Nomura Competencies

Explore Insights & Vision

• Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.

Making Strategic Decisions

• Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.

Inspire Entrepreneurship in People

• Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.

Elevate Organizational Capability

• Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.

Inclusion

• Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

*base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, discretionary awards and eligibility for commissions for applicable sales roles in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired in the U.S., employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors".

Nomura is an Equal Opportunity Employer