Front Office IT Support Analyst

Poste et missions

Dynamic Global Markets IT Team as a Front Office IT Support Analyst!

Are you passionate about the intersection of finance and technology? Do you thrive in fast-paced environments supporting critical trading operations? Our Global Markets Business Support and Monitoring IT team is seeking a talented Front Office IT Support Analyst to join us.


You'll be at the heart of our success, providing vital Level 1 & 2 functional and technical support for the applications used by our Global Macro (Rates), Securities Lending, and Credit Front Office and Support Functions teams. This is a unique opportunity to make a tangible impact on trading efficiency and innovation.

What You'll Do:

As a key member of our team, you'll be instrumental in supporting cutting-edge applications for trade booking, integrating with external execution platforms via trade gateways, and ensuring accurate Trace reporting. While a primary focus will be on Level 1 & 2 functional support, you'll also play a crucial role in implementing exciting new features for our supported applications. You'll collaborate closely with our Front Office teams and support functions, leveraging your keen understanding of financial products (Bonds, Futures, ABS/CLO, Secondary Loans, Repo).


Your Impact Will Include:

• Ensure Operational Excellence: Address user support requests and manage incidents with efficiency and effectiveness, ensuring timely resolutions.
• Become a Trusted Partner: Forge strong relationships with traders by working directly with their desks to support applications they use on their day to day
• Champion Quality: Conduct thorough testing of new features, bug fixes, and system updates to guarantee they meet business objectives and perform flawlessly.
• Empower Users: Provide comprehensive training and create clear, concise user guides to enhance application adoption and proficiency.
• Bridge Development and Business: Act as a liaison between user needs and IT Development teams, facilitating clear communication and effective prioritization for feature implementation.
• Proactive Monitoring: Monitor application performance to identify and proactively resolve issues, ensuring a seamless user experience and optimal operational efficiency.
• Communicate Effectively: Provide regular, clear updates on support activities, requests, and project statuses to stakeholders and management.
• Understand the Business: Deeply engage with Front Office teams to understand their workflows, solicit feedback, and identify key areas for enhancement.
• Uphold Standards: Ensure all support activities align with internal policies and industry best practices.

What You'll Bring:

• A Bachelor's Degree in Computer Science or Finance.
• Proven experience in IT Support Business Analyst roles within a Front Office environment in the Finance industry.
• Solid knowledge of the following: Credit Bonds, UST, ABS/CLOs, Secondary Loans, Rate Futures and Repos .
• Familiarity these domains: Trade and booking gateways, electronic trading , intraday risks and P&L.
• Exceptional Communication Skills: Ability to articulate technical concepts clearly and build rapport with diverse stakeholders.
• Agility & Adaptability: Proven ability to quickly prioritize tasks and multi-task effectively in a fast-paced, dynamic environment supporting multiple applications.
• Client-Centric Approach: A strong commitment to delivering outstanding customer service.
• Sharp Analytical Mind: Excellent problem-solving and analytical capabilities.
• Technical Aptitude: Knowledge of SQL is mandatory. Knowledge of C# debugging (or a similar programming language) is a significant advantage.
• Precision: A detail-oriented approach, coupled with strong organizational skills.
• Collaborative Spirit: Strong interpersonal skills to foster teamwork and positive working relationships.
• Bonus Points: Familiarity with Agile practices and methodologies

Why Join Us?

This is your chance to be part of a leading global financial institution, working with sophisticated financial products. You'll have the opportunity to grow your career, develop your skills, and make a real difference in a supportive and innovative environment.


The salary range for the Associate position will be between $145,000 - 180,000. Natixis is required by law to include a reasonable estimate of the compensation range for this role. Actual base salary will vary and will be based on several factors including, but not limited to, relevant experience, education, skills set, applicable licensure and certifications, and other business and organizational needs. Base salary is only one component of our total rewards package. Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.