Support Analyst, IT

Responsible for the day-to-day operation of the US trading systems and be the go-to person for Trader support. Responsible for Client onboarding via CLSA’s FIX infrastructure, FIX certification, day to day operations of the US Fix infrastructure. Analyze issues, debug logs, verify issue, draft requirement or solution, track resolution, verify and implement. Provide technical expertise to internal teams regarding in-house- Execution Management System (EMS) (single stock and programs) that allows traders to interact with local exchanges to execute orders. Prepare CLSA’s internal systems for the rollout of the new platforms and tools, while efficiently and effectively resolving complex system integration issues. Day to day activities Monitoring ITRS to make sure healthy prod environment and stability FIX onboarding (new client setup) Daily BAU tasks (investigating order rejects) Handling queries from Trading desk, Risk, Compliance and operations Running SQL queries to fetch trades or create reports Testing complex scenarios in test environment, identifying issues, logging issues and following up with developer on release and implementing the change. Requirements Bachelor’s degree or above in Computer Science discipline Minimum 3 years of relevant experience in Front Office Trading support and FIX support Candidates with less experience may be considered Extensive knowledge in OMS\EMS, FIX systems are a plus Demonstrated familiarity with basic trading workflow, basic networking understanding Ability to understand the needs of a trading desk including how to handle issues and new requirements Strong interpersonal, problem-solving, client serving, multi-tasking skills Result-driven, self-motivated, proactive mindset, a team player Excellent verbal and written communication skills Ability to script in SQL Ability to Script in any of the following (Batch, perl, shell, Poweshell, Python) Ability to work in Linux terminal Hours of Operation: 7:00 AM – 6:30 PM M-F Some weekend activity mainly on Saturdays depending on software release or datacenter activity. #J-18808-Ljbffr CLSA