IT Support Specialist

Client Overview: Our client is a global organization with a collaborative environment and close-knit IT team supporting employees across multiple locations. They are currently looking to add an IT Support Specialist to their team. Salary/Hourly Rate: $25/hr $63k - $70k upon conversion Position Overview: Our client is seeking an IT Support Specialist for a 6-month contract-to-hire opportunity providing first-level technical support to users across multiple locations. This individual will support daily IT operations across hardware, software, mobile devices, user accounts, and meeting technology, with a strong emphasis on customer service. Responsibilities of the IT Support Specialist: Provide first-level technical support to end users. Troubleshoot laptops, printers, mobile devices, software, accounts, and peripherals. Manage user accounts and assist with access-related issues. Support new hire onboarding and employee offboarding. Configure and troubleshoot laptops, docking stations, monitors, and other hardware. Support AV technology for meetings and conference rooms. Document technical issues, resolutions, and standard processes. Identify recurring issues and assist with implementing solutions. Assist the IT team with various projects and initiatives. Required Experience/Skills for the IT Support Specialist: 2 - 3 years of hands-on IT, Help Desk, or Desktop Support experience. Strong Windows 10/11, Active Directory, and Microsoft 365 experience. Experience supporting macOS and iOS/Android devices. Experience troubleshooting laptops, docking stations, monitors, printers, and other peripherals. Understanding of TCP/IP and general networking concepts. Strong customer service, communication, and problem-solving skills. Ability to work independently and manage multiple requests. Preferred Experience/Skills for the IT Support Specialist: Experience with PowerShell and/or VBScript. Experience supporting Microsoft Teams and Zoom. Experience using Zendesk. Knowledge of Group Policy, WSUS, and WDS. Experience supporting Lenovo products. Experience with Box, Smartsheet, and Adobe applications. AV and meeting technology support experience. Experience supporting users across multiple locations. Microsoft or other technical certifications. Education Requirements: Associate's degree or additional education in a technical field is preferred. Benefits: Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off). Comprehensive benefits offered upon successful conversion to permanent employment. #J-18808-Ljbffr