ServiceNow IT Asset Management (ITAM) Specialist
$90k - $140kFull-time
Saltech Systems
Role Summary
Implement and operate ServiceNow IT Asset Management capabilities across hardware, software, SaaS, and cloud assets, covering lifecycle, compliance, inventory, and cost optimization.
Key Responsibilities
- Configure Hardware Asset Management (HAM) and/or Software Asset Management (SAM) workspaces and processes.
- Manage asset lifecycle workflows from request/procurement through receiving, deployment, stockrooms, inventory, refresh, and disposal.
- Configure software normalization (Content Service), software models, entitlements, reconciliation, and publisher packs (e.g., Microsoft, Oracle, IBM, Adobe, SAP).
- Implement SaaS License Management and hardware model normalization with end-of-life/end-of-support data.
- Improve asset-to-CI synchronization and data quality across ITAM and CMDB.
- Integrate with procurement (e.g., Coupa, Ariba), Discovery, endpoint tools via Service Graph Connectors (SCCM, Intune, Jamf), and financial systems.
- Develop asset dashboards, compliance positions, and optimization/savings reporting.
- Support audits, testing, upgrades, and production operations.
Required Qualifications & Skills
- 4+ years of ServiceNow experience, including 2+ years of hands-on HAM and/or SAM implementation.
- Understanding of asset lifecycle, inventory, software licensing metrics, and compliance.
- Knowledge of CMDB, Discovery, and Service Graph Connector data flows.
- Strong data-analysis and process-design skills.
Preferred Qualifications
- CSA; CIS-Hardware Asset Management and/or CIS-Software Asset Management.
- IAITAM certifications (e.g., CHAMP, CSAM).
- Experience with enterprise software licensing audits and vendor negotiations.
Level & Experience
We are hiring at multiple levels; final level/salary is based on interview performance.
- L2 (3-5 yrs): Independently configures HAM/SAM processes, asset lifecycle, normalization and reconciliation.
- L3 (5-8 yrs): Leads ITAM workstreams, owns publisher compliance positions, asset-CI data quality and procurement integrations.
- L4 (8+ yrs): Defines the ITAM strategy and roadmap, drives license optimization and audit defense, and advises client leadership.
General Expectations
- Work effectively in Agile/Scrum or hybrid delivery environments and collaborate with distributed, multi-time-zone teams.
- Produce clear technical/functional documentation and follow established development, security, change, and release standards.
- Communicate effectively with technical teams, business stakeholders, and client leadership.
- Support production issues, releases, or scheduled activities outside standard business hours when required by the engagement.
Vacancy posted 13 hours ago
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