Campus Security Manager

Campus Security Manager

It's exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today's dynamic digital transformation. Our world-class data centers empower our customers' most strategic growth initiatives, positioning us as a global leader in digital infrastructure.

As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we're achieving remarkable things and shaping the future of digital infrastructure.

And we'd like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

As Campus Security Manager (CSM) you will be tasked with driving operational security excellence in several separate facilities located in a defined area. You will be responsible for all Security Operations. Ensuring constant vigilance from Contract Supervisors, and the contracted guard force, a successful CSM will drive improvements across their area. CSMs will be tasked with leading campus wide projects in all aspects of the DC physical security program. CSMs will assist the Regional Security Manager (RSM) with any other projects or programs as needed, and will assist with the hiring and onboarding of new security personnel.

Responsibilities, other duties may be assigned:

• Frontline supervision of security staff and daily security operations
• Assume 24/7 availability to respond appropriately to all requests for emergency and non-emergency assistance in a professional manner
• Ensures all security systems are fully functional to include Access Control, Visitor Management, Service Now, CCTV.
• Creates, assigns and issues facility access badges to authorized personnel
• Investigate accidents, thefts, disturbances, discrepancies
• Knowledge and familiarization with all emergency response plans and evacuation procedures, which includes conducting fire evacuation drills
• Ensure that all security equipment is kept in excellent working condition through regular inspection and by following QTS preventative maintenance programs
• Ensure the Security Department is following all proper protocols, including monitoring the cameras, fire alarms, physical patrolling, recognition of items for proper written documentation of all security-related incidents, dispatching, and completing various logs/files on a daily basis.
• Conduct training and security briefings for contractor and sub-contractor personnel
• Interface with and assist in mobilizing vendors involved in system repairs and new security construction
• Develop and maintain working relationships with Federal, State, and Local Law Enforcement as well as Fire and EMS
• Perform security officer duties as needed to ensure efficient operations and guest service standards are met
• Draft reports and prepare presentations on the status of physical security operations
• Provides reports as needed for internal and external audits
• Verify Data Center security programs are delivered to meet defined corporate security standards
• Train, manage and support contract guard service to ensure great customer service in all Security interactions
• Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards

Basic Qualifications:

• 10+ years overseeing security operations and personnel
• 5+ years Project Management experience
• 5+ years of experience in security patrolling and reporting
• 5+ years of experience in working with security vendors and contractors
• 5+ years of experience leading professional meetings
• Bachelor's Degree or Equivalent work experience
• Ability to travel up to 25% of the time to support regional sites
• US Citizenship for this position is required by law due to federal customer contracts

Preferred Qualifications:

• Professional Certification (e.g. CPP, PSP, CSSM)
• 7+ years of experience leading and managing direct reports.
• 3+ years of experience in strategic planning and management.
• 5+ years of experience in access control and video surveillance software applications (e.g. ProWatch and Genetec)
• 5+ years of experience working in a facility and observing security gaps in physical barriers, security officer procedure, policies, surveillance equipment, and alarm points.
• 5+ years of experience driving campaigns to reduce nuisance alarms.
• 3+ years of experience working with workflow ticketing and extraction of performance metrics.
• 5+ years of experience investigating accidents, thefts, disturbances, discrepancies.
• 5+ years of experience writing detailed reports.
• 5+ years of experience with excellent verbal and written communications skills in a professional work setting.
• 5+ years of overseeing security sub-contractors that provide guards, electronic security systems, door construction, door repair, fencing, and access controls.
• 3+ years of experience overseeing security construction projects.
• Must be able to travel between locations.
• 3+ years of experience teaching others the proper security processes and methods.
• 2+ years of experience creating and implementing emergency planning programs and physical security countermeasures
• Detailed and data driven experiences that exemplify QTS Leadership Principle
• Meets/exceeds QTS's leadership principles requirements for this role

Knowledge, Skills, and Abilities:

• Proficient with computer skills including Microsoft Office suite
• Proficient in Access Control Systems and related software
• Ability to communicate effectively, both verbally and in writing; for the purpose of public interaction and report writing. Have excellent customer service skills.
• Ability to handle typical emergency and crisis situations efficiently and effectively
• Ability to walk, stand or sit for at least eight hours
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from <10 lbs. – 50 lbs. on a regular basis with heavier weights done in conjunction with other individuals or lifting aids
• May require 24x7x365 on call responsibilities

Total Rewards:

• This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
• This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to