Product Manager- Claims and Disputes

Job Description Consumer & Community Banking (CCB) Operations Product organization provides critical cross‑line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, you will use problem‑solving skills to define vision, create strategy, and build roadmaps for solutions that impact millions. You will develop a deep, end‑to‑end understanding of the business, foster an inclusive culture, and grow your career mobility. As a Product Manager in Fraud Operations, you are an integral part of the team that innovates new product offerings and leads the end‑to‑end product life cycle. You act as the voice of the customer, develop profitable products that provide customer value, guide successful launches, gather crucial feedback, and ensure top‑tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross‑functional teams to deliver high‑quality products that exceed expectations. You own prioritization of the fraud operations product inventory, aligning the backlog to objectives of reducing fraud losses and improving customer experience, specialist experience, and operational efficiency. Job Responsibilities Develop a product strategy and vision that delivers value to customers. Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap. Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition. Build the framework and track the product’s key success metrics such as cost, feature and functionality, risk posture, and reliability. Lead teams and drive high‑priority work across complex dependencies and stakeholder groups. Demonstrate skill with AI enablement and deliver operations automation with clear value proposition. Possess a strong background in data management with practical capability to build and execute data strategies that enable feature development. Have experience in fraud operations or closely related financial services domain. Proven ability to manage product backlogs, prioritize features, and drive delivery across complex organizations. Build and scale product operating models that connect roadmap delivery to measurable operational outcomes (fraud‑loss reduction, productivity improvements). Required Qualifications, Capabilities, and Skills 5+ years of experience or equivalent expertise in product management or a relevant domain area. Advanced knowledge of the product development life cycle, design, and data analytics. Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management. Experience building and scaling product operating models that connect roadmap delivery to measurable operational outcomes (fraud‑loss reduction, productivity improvements). Deep expertise translating operational pain points into product requirements and measurable feature success metrics. Led cross‑functional delivery across multiple dependent applications and stakeholder communities. Demonstrated ability to operationalize automation improving both specialist experience and customer outcomes. Preferred Qualifications, Capabilities, and Skills Demonstrated prior experience working in a highly matrixed, complex organization. Preferred experience supporting more than one CCB Operations Function/Line of Business. Equal Opportunity Employer / Disability / Veterans We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr 慨正橡扯