Remote Bilingual Care Coordinator (Spanish or Vietnamese) | Medicare & Managed Care

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them.

Location: Remote – California (Outside Bay Area)

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Pacific Time)

Type: Full-Time-Remote

About the Role

Alignment Health is seeking a remote Care Coordinator to support its Special Needs Program (SNP) case management team. This position plays a critical role in assisting members with complex health needs by working closely with the RN Case Manager and interdisciplinary care team. The Care Coordinator helps address care gaps, supports care transitions, and facilitates access to services and resources.

Key Responsibilities

• Conduct outreach to members to support referrals, authorizations, medication refills, provider appointments, and other care needs.
• Complete tasks and assessments in the Case Management system for hospital and SNF discharges.
• Collaborate with RN Case Managers to manage a panel of SNP members.
• Monitor alerts for changes in condition, admissions, discharges, and diagnoses, and communicate updates.
• Build trust with members, acting as a liaison and advocate for their care.
• Document interactions and maintain accurate member records.
• Support communication with providers, including faxing/mailing of documents and requesting medical records.
• Attend interdisciplinary team meetings and participate in member case reviews.
• Maintain confidentiality and meet all departmental deadlines.

Required Qualifications

• Bilingual in Spanish or Vietnamese (required)
• Minimum 1 year of experience in a healthcare IPA setting
• Minimum 1 year of experience with referrals and prior authorizations
• High school diploma or GED (Bachelor’s degree preferred or 4 additional years of experience in lieu of degree)
• Basic computer skills (Microsoft Outlook, Word, Excel); typing speed of 25+ WPM
• Strong verbal and written communication skills
• Organizational and time management skills with the ability to prioritize in a fast-paced environment
• Familiarity with Medi-Cal and managed care plans

Preferred Qualifications

• Medical Assistant or Medical Terminology certification
• Previous training in medical terminology or clinical support roles

Work Environment & Physical Requirements

Remote work setup with standard office equipment usage. Must be able to sit, talk, type, and use hands regularly. May occasionally lift up to 10 pounds.

Essential Physical Functions

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
• The employee frequently lifts and/or moves up to 10 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range

$41,472.00 - $62,208.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.