Benefits Account Manager

Benefits Account Manager

Sioux Falls, SD

Why This Role Matters

As a Benefits Account Manager, you'll play an important role in helping individuals and small businesses navigate their health insurance and employee benefits needs with confidence. Through responsive service, accurate administration, and proactive account management, you'll help ensure clients receive the guidance and support necessary to make informed coverage decisions. This role serves as a key connection point between clients, carriers, agents, and internal team members. You'll manage renewals, enrollment activities, policy administration, and client communications while helping maintain compliance and delivering a positive client experience throughout the policy lifecycle.

How You'll Make an Impact

• Serve as a primary point of contact for individual and small group clients, providing timely and professional support through phone, email, and other communication channels.
• Manage account administration activities including applications, enrollments, policy updates, renewals, and ongoing client service needs.
• Prepare and submit carrier documentation accurately and on time to support compliance and seamless coverage administration.
• Generate quotes, renewal comparisons, invoices, payroll reports, and other benefit-related materials that support client decision-making.
• Guide clients through available health insurance options, including under-65 plans, Medicare solutions, and Marketplace coverage when applicable.
• Monitor renewal timelines, carrier requirements, and key deadlines to ensure continuous coverage and proactive client communication.
• Partner with carriers, agents, and internal team members to resolve issues efficiently and maintain a high-quality customer experience.

Who You Are

• Client-focused and committed to delivering exceptional service.
• Detail-oriented with a strong commitment to accuracy and follow-through.
• Organized and able to manage multiple priorities in a fast-paced environment.
• A proactive communicator who keeps clients and partners informed.
• Collaborative and relationship-driven when working with carriers, agents, and team members.
• Adaptable and solutions-focused when navigating changing client needs and regulatory requirements.
• Invested in continuous learning and professional growth within the employee benefits industry.

What You Bring

Day One:

• One to three years of experience in employee benefits, health insurance, Medicare, Marketplace plans, or a related insurance role.
• Strong understanding of health insurance products, employee benefit programs, and applicable regulatory requirements.
• Proficiency with Microsoft Office applications and related business software.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to build and maintain productive relationships with clients, carriers, agents, and internal team members.
• Authorization to work in the United States without employer sponsorship.

Valuable Additions:

• Medicare insurance experience.
• Health Insurance Marketplace experience.
• Active South Dakota Life & Health License.
• Ability to obtain South Dakota Life & Health licensure shortly after hire if not currently licensed.
• Experience supporting small group health insurance accounts and benefits administration.
• Familiarity with carrier enrollment systems, compliance reporting, and Medicare Part D administration.

Real Benefits for Real Life

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

Highlights Include:

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer-paid short-term and long-term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Comprehensive dental and vision coverage
• Employee Assistance Program with confidential mental health, legal, financial, and work-life support

About Patriot Growth Insurance Services

At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do. Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.

About Midwest Employee Benefits

Midwest Employee Benefits will customize medical insurance plans for both group benefits for employers and insurance coverage for individuals. The group of professionals at Midwest Employee Benefits are all meticulously selected because of their industry-leading proficiency and experience. Our whole team continuously puts time and effort to learn about all the latest insurance trends and offerings to provide beneficial information for all our clients. In addition, our staff effectively customizes plans for both employers and independent people through group health insurance benefits and insurance coverage for individuals, respectively.

Pay Range: $50,000 - $60,000 USD