Customer Service Representative

Job Description

Job Description

We are looking for a dependable and service-focused Customer Service Representative to support daily operations at a detail-oriented testing environment in Ann Arbor, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys assisting people in person, stays organized in a structured office setting, and is comfortable balancing customer interaction with administrative tasks. The role requires strong attention to detail, confidence using computers, and flexibility to support a schedule that may include Saturdays.

Responsibilities:
• Welcome test takers, confirm their identity, and provide clear instructions to help them navigate the check-in process smoothly.
• Manage candidate intake activities, including registration steps, documentation, and preparation of testing materials or score reports as required.
• Observe the testing room throughout exam sessions to help maintain security, compliance, and a detail-oriented environment.
• Address candidate concerns promptly and escalate unusual situations to the appropriate leadership team when needed.
• Protect the confidentiality and security of testing systems, equipment, and exam-related software at all times.
• Perform basic technical support tasks such as restarting workstations or servers and assisting with password resets to keep operations running efficiently.
• Capture and maintain digital identification records, including fingerprint scans, when required by testing protocols.
• Complete routine walk-throughs and remain attentive during long periods of monitoring to support a secure exam setting.
• Adjust availability based on testing volume and operational needs, including regular Saturday coverage.
• Assist with additional site or administrative duties as assigned to support the overall success of the test center.• 1-2 years of experience in customer service, front desk support, or a similar office-based role.
• Strong interpersonal communication skills with the ability to interact professionally and confidently with candidates and visitors.
• Comfortable using computers and learning site-specific systems, procedures, and security protocols.
• Ability to stay organized, follow detailed processes, and handle sensitive information with discretion.
• Willingness to work onsite in Ann Arbor, Michigan, with scheduling flexibility based on business needs, including Saturdays.
• Ability to lift up to 40 pounds when needed as part of site operations.
• Capable of remaining seated or standing for extended periods and conducting periodic walk-throughs during exam administration.