Customer Service Representative

Job Title

Administrative Assistant

Job Description

The Administrative Assistant supports and assists general office activities and projects with administrative tasks. Provides customer service support. Under moderate supervision, work may involve contact with homeowners and board members. Job duties and responsibilities include but are not limited to: organizing and preparing correspondence relating to association business. Receiving and responding to incoming calls from homeowners, board members, and vendors. Following through on various requests. Reviewing invoices for completeness/accuracy of charges and preparing payable vouchers for manager's approval if not completed by telephone operator. Processing and distributing incoming and outgoing mail for the office and associations. Preparing and assisting community managers with monthly board packages and in-house mailings. Updating homeowner and association information in C3 and shared files. Relieving concierge/telephone operators on an as needed basis. Keeping work spaces organized and maintained. Alerting Office Manager of low supplies and assisting in supply stocking and distribution. Processing print jobs, scanning, and faxing as general office support when needed. Filing association documents for community managers. Arranging for delivery and pick up of documents from storage when necessary. Other duties as assigned.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Time management and time critical prioritization skills.
• 0 -- 3 years of community association experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.