Client Rights & Support Specialist

Client Rights & Support Specialist Location: Hybrid (some onsite) Responsibilities Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity, and ethics. Conduct thorough and objective investigations of alleged client/patient rights violations across agency programs, including allegations of neglect and abuse. Investigations may include site visits, in-person interviews with clients/patients, staff, review of documentation, video review of behavioral interventions to determine whether least restrictive means were used (specific to youth residential treatment center) and coordination with external investigators (e.g., county departments of children’s services and law enforcement). Communicate with clients/patients, client/patient family members, and other individuals regarding concerns of client/patient rights violations; investigate and respond in writing to client grievances. Field, document, and appropriately dispatch complaints and concerns from clients/patients, patients, family members, and other stakeholders. Review incident reports and assist with determining appropriate reporting, escalation, and follow-up actions; file reports as required by governing bodies. Monitor changes in Ohio law and accreditation standards related to client’s rights and other related topics; update agency policies and procedures to reflect changes and communicating changes to program directors. Support preparation for accreditation, certification, and licensing reviews. Develop and update staff training and documents related to client/patient rights and other compliance topics as requested. Assist Compliance Officer and Compliance Specialist with internal audits and compliance monitoring activities. Support corrective action plan development and follow-up activities related to identified compliance concerns or audit findings. Analyze and report data related to investigations and unusual incidents key stakeholders (e.g. internal committees, Board of Directors, state and local Boards, etc.). Attend monthly Client Rights Officer meetings at the local ADAMHS Board. Participate in internal committee meetings and agency initiatives as required (e.g. Performance Quality Improvement committee, Internal Review Board, etc.) Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required. Demonstrate positive leadership, promote a team-based work environment and a culture of belonging. Present the Agency in the most positive light with all internal and external contacts. Education & Experience High School Diploma with Associate’s or Bachelor’s degree in Social Work, Human Services, or a related field is preferred. Previous work experience in children’s residential care, behavioral health, or other setting that requires behavioral intervention, is strongly preferred. Qualifications Mission driven; strong desire to make an impact Effective interpersonal skills; able to speak effectively with individuals and/or groups of people Ability to customarily and regularly exercise discretion and good professional judgment Strong organizational skills; able to handle multiple priorities with strict attention to detail and perform work independently. Must be able to work flexible hours as needed. Ability to maintain confidentiality. Demonstrated organizational skills and excellent attention to detail. Must be able to remain in a stationary position 50% of the time. Ability to maintain relevant, timely documentation as required. Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc. Must be able to access work locations, offices, and homes as necessary, which may include ascending/descending stairs. Possess a valid Ohio Driver’s License with a safe driving record and valid insurance. Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test *Funding sources may require OhioGuidestone to hire an advanced degree Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr OhioGuidestone