Customer Success Representative
Curate Partners
Must be able to work on a W2 basis without sponsorship This is a position for a leader in the healthcare/pharmaceutical space. The hiring manager is a good friend of ours and we can move this position quickly. Job Description Own intake and triage of customer requests and support inquiries. Serve as the first point of contact for customer questions. Perform initial investigation and basic root-cause analysis. Route issues to appropriate product or engineering teams. Track customer issues through resolution. Build and maintain knowledge of platform functionality. Develop customer support documentation and FAQs. Identify recurring issues and improvement opportunities. Reduce interruptions to engineering teams by handling common requests. Coordinate customer communications and status updates. #J-18808-Ljbffr
Vacancy posted 1 day ago
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