Clinical Specialist - Central

Job Overview This position is responsible for technical and clinical support of capital equipment set up and maintenance for customers who specialize in Endodontics. The team member will be an integral part of on‑boarding new customers and driving consumable sales and utilization in the applicable geography. Key Responsibilities Account on‑boarding Serves as primary resource for technical/clinical support in the areas of technical training, procedure coverage, troubleshooting and in‑service education for company products. Works hands‑on with the customer for the first 10 cases per the Onboarding Playbook. Demonstrates initiative and sees oneself as an extension of the Practice. Attends clinical procedures in the operatories of accounts as needed to assure customer and patient success with Endodontics products after customer completes the Onboarding Playbook. Supports sales funnel with execution of the program as needed with capital sales rep. Increase Utilization Calls directly on dentists, staff and affiliated stakeholders using training and in‑servicing sessions to improve procedure knowledge, and to help identify appropriate patients. Attends clinical procedures in the operatories of accounts to assure customer and patient success with Endodontics products. Sees oneself as an educator vs a checklist owner. Educates customers and affiliated stakeholders on the merits and proper clinical usage of company products by delivering presentations and demonstrations using a wide variety of formats and platforms (typodont models, slides, manuals) to keep all customers abreast of the latest product, therapy and technology developments and current items of interest in the industry. Stays abreast of relevant clinical and library research and participates in case reviews, procedure observation and clinical discussions with dentists, office staff and affiliated stakeholders. Stays compliant with completion of all critical training workbooks. Develops relationships with dental office personnel (e.g. through casual conversations, meetings, participation in conferences) to make new contacts within dental offices and to identify key decision makers to facilitate future sales. Also, be able to marshal the Endodontics resources to bear for the account. Responds to client inquiries concerning systems operation and diagnoses system hardware, software and operator problems. Partners with internal technical support and service team members to ensure resolution. Drives and supports customer referral events and practice marketing needs (Lunch and Learns, Open Houses, Referral events, Practice Marketing). Drives and supports Professional Education activities for existing customers and event support when needed. Responds to client inquiries concerning product or procedure complaints. Able to install any newly sold system. Records/gathers HIPAA‑compliant quantified data on specific system and procedure related protocols required by marketing, R&D and/or clinical/regulatory. Administrative and Other Participates in various meetings, both by telephone and in person. This would include team or departmental conference calls, training, and team meetings. Performs administrative tasks to include timely reporting and data entry. Maintains a professional image. Fosters collaboration between the company and customers. Maintains compliance with Quality System procedures and company policies. Maintains disciplined record on account activity. Performs related duties as assigned by supervisor. Specific Knowledge & Skills Maintains advanced clinical knowledge of endodontic disease states, procedures, technology, and the business landscape. Builds rapport, establishes trust and assists clinicians and their staff to change. Proficient with computer/technical skills (Microsoft Office Suite and Salesforce.com). General Skills & Competencies Strong understanding of industry practices. High proficiency with tools, systems, and procedures. Good planning/organizational skills and techniques. Good decision‑making, analysis and problem‑solving skills with ability to multi‑task. Strong verbal and written communication skills. Good presentation and public speaking skills. Good interpersonal skills. Good conflict resolution skills and ability to deliver difficult messages. Ability to build partnerships at all levels within the company, begin to build partnerships externally. Resolves complex issues in effective ways. Minimum Work Experience Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience including 3 years of sales experience in a patient care environment preferred. Preferred Education Typically a Bachelor's Degree or global equivalent in related discipline. Master’s degree or global equivalent a plus. May hold one or more industry certifications; professional certification may be required to advance. Travel / Physical Demands Travel 60%. Office environment. No special physical demands required. Salary The posted range for this position is $73,432 to $114,737 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. Commission This position is eligible for a commission not reflected in the posted range. Benefits Medical, Dental and Vision Coverage 401K Plan with Company Match Generous Time Off Paid Parental Leave Income ProtectionWork Life Assistance Program Flexible Spending Accounts Educational Benefits Worldwide Scholarship Program Volunteer Opportunities *Benefits may vary by location or status. Equal Employment Opportunity Henry Schein is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. #J-18808-Ljbffr Remote Jobs