Patient Representative

Patient Representative Insight Global is looking for Patient Representatives to support Contact Center Operations of a major cancer center and research institution. The Patient Representative (PR) is the “first impression” a patient has of the institution and is critical to a patient’s experience and their entry into the client’s system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support, and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and serves as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disciplines. Base pay range $23.00/hr - $25.00/hr Duration 6-month contract to hire (Potential extension after 6 months) Schedule Monday-Friday 8AM-5PM Hybrid Full-Time schedule (Can't change the schedule so you can leave early or start later) Must Haves Demonstrates experience in a professional work environment (any industry) Strong customer service orientation with a commitment to patient or client satisfaction Excellent verbal and written communication skills Ability to manage multiple tasks with urgency, flexibility, and attention to detail Eagerness to learn, adapt, and grow within a dynamic healthcare setting New Grads are encouraged to apply! Plusses Prior experience in a patient-facing or healthcare-related role Exposure to scheduling or administrative coordination Previous experience in a hospital or healthcare environment Compensation $23/hr to $25/hr - Exact compensation may vary based on several factors, including skills, experience, and education. Benefits Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. Seniority level Entry level Employment type Full-time Job function Administrative Industries Hospitals and Health Care #J-18808-Ljbffr