IT Manager

IT ManagerPeople leadership is the core of this role. As IT Manager at Network Right, approximately 70% of your focus will be on your team: coaching, developing, and holding a pod of 6+ IT Consultants to a high standard across a fast-paced, multi-client environment. The remaining 30% keeps you close to the technical work, not as an individual contributor, but as the senior voice who can step in, assess, and guide resolution when it matters.This is a role for someone who is energized by making others better. You will manage a team that operates with a high degree of autonomy across different client environments every day. They do not need to be micromanaged. They need a coach who sets clear expectations, removes blockers, and holds the bar.On the client side, you will be the most senior technical voice in the room for your accounts. That means leading QBRs, presenting KPIs, and translating IT strategy into language that resonates with business owners and C-suite stakeholders. Startup or MSP experience is a plus as this environment requires someone who can wear multiple hats, adapt quickly, and thrive without a rigid playbook.This position is onsite at our NYC HQ office up to 4 days/week, and may require occasional travel to client sites in the New York City Metropolitan area.Job ResponsibilitiesServe as the final escalation point for technical issues across your pod and client accountsBuild and execute IT roadmaps for clients, aligning technology strategy with business objectivesAct as an embedded IT Manager for larger clients, including budget management, vendor relationships, and IT planningDevelop and maintain standards, policies, and best practices documentation aligned with compliance requirements (SOC2, HIPAA)Manage physical assets, equipment shipments, and workspace organization across client environmentsTechnical RequirementsMDM and endpoint stack management: hands-on implementation experience with Kandji, Jamf, or Intune, not just oversightSSO, MFA, and SAML: deep working knowledge of identity and access management platforms including OktaOnboarding and offboarding workflows: experience building and owning these processes across client environments, including automation configurationVendor management: ability to source, evaluate, and manage third-party technology vendorsFamiliarity with compliance frameworks including SOC2 and HIPAAComfortable across Mac, Windows, and core SaaS tools: Google Workspace, Microsoft 365, Slack, Zoom, 1PasswordNetworking fundamentals are expected; deep networking expertise is not required as dedicated SME support is availableClient & Executive RelationshipsLead QBRs and client business reviews, presenting KPIs and IT strategy to business owners and C-suite stakeholdersTranslate technical decisions into business language for non-technical stakeholders including CEOs and foundersServe as the senior point of escalation for complex client situations, owning resolution from start to finishPartner with Client Relations to ensure client satisfaction, SLA adherence, and strong account health across the podPeople ManagementCoach and develop pod technicians through regular feedback, performance reviews, and tailored growth plansOnboard and ramp new team members, setting clear expectations from day oneAddress performance issues constructively, with documentation and actionable next stepsRecruit, hire, and onboard future IT Consultants as the East Coast client base growsCreate and sustain a growth-oriented team culture built on accountability and confidenceEnsure target metrics are being hit by team members (MRR, SLA, CSAT, etc.)About You5+ years in IT with direct people management experience, including leading a team of 5 or more, ideally in a fast-paced or multi-client environmentStartup or MSP background strongly preferred: this environment rewards adaptability and the ability to wear multiple hatsHands-on MDM implementation experience: you have built environments from scratch, not just inherited and maintained themDeep SSO, MFA, and identity management knowledge: Okta or equivalent is essentialCoach-style manager with proven executive communication skills: you elevate your team, set the bar, trust them to operate with autonomy, and can present confidently to C-suite stakeholdersNice To HaveDegree with a technology focusCertifications such as: CompTIA, Microsoft, Okta and/or AWSExperience building out as well as deploying MDMs and SSO/IDP providersBenefitsHealth Benefits100% covered health, dental and vision insurance for you, 50% for dependentsPaid Parental LeaveHSA/FSA eligibilityAccess to a variety of mental health programsCompensation, Rewards & Recognition401(k) + 4% company matchingAnnual Bonus ProgramBalanceFlexible Time OffLearning & DevelopmentFlexible certification and learning stipends and reimbursementsCultureBiannual company retreatsSocial eventsWellbeing events and programsExtrasHome internet and mobile reimbursementMonthly meal stipendCommuter benefitsOnsite meals and snacksDog-friendly officeInterview PlanRound 1Phone call with recruiterRound 245 min Zoom call w/ IT ManagerRound 345 min with Service Manager45 min with IT Manager30 min with Senior Client Relations ManagerOnsite45 min with CEOCommitment to DiversityNetwork Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity.