Processing Specialist

Exception Item SpecialistThe Exception Item Specialist provides a wide range of operational support and services for Retail, Commercial, Treasury Management, and Wealth clients. The organization is focused on continuous improvement on behalf of the firm, shareholders, and customers; with service excellence at the forefront, solutions and improvements are achieved through a structured business plan and execution model plus an engaged employee population that contributes to improvement ideas. With minimal oversight, provide internal departments with appropriate payment channel/solution to meet client/business needs while mitigating associated risk.Duties & ResponsibilitiesUnderstand loan policies to accurately make and process NSF decisions, process customer correspondence.Commercial cash FED ordering and monitoring of automated commercial deposits and cash vaults through Busey's vendor partners.Research and process and check chargebacks as needed.Reconcile various General Ledger Accounts to meet defined SLA.Process foreign check collection on a manual cash letter.Image, entry correction and balancing of deposit items.Look up Bank of First Deposit for return items.Conduct complex research, resolve all requests timely, and process disposition of non-posted items accurately for DDA, SAV, and LN.Responsible for identifying fraudulent or forged items and notifying the Fraud Department of these items, providing necessary back up documentation, and assisting with investigations.Process charged-off account recoveries and refund requests.Provide back up support as neededAnalyze work processes and create efficienciesCreate processes to prevent fraudPrepare procedures and training plansPartner with other lines of serviceResponsible for managing, reporting and service level of assigned processes.Manage vendor relationships on assigned processes to ensure service levels are met and issues are reported and resolved timely.Represent department when department manager is not available, communicating as needed with Lines of Business and Management, working to collaborate on critical issues and solutions.Education & ExperienceKnowledge of:Electronic funds transfer system automation capabilities and requirements to promote straight through processing. As well as laws, rules, and regulations applicable to NACHA and Regulation EExtensive understanding of bank accounting and ability to perform higher math functions is requiredStrong oral and written communication, organizational, and listening skills.MS Office tools including expert knowledge of MS Excel, MS PowerPoint.Jack Henry Xperience system (preferred)Ability to:Interact effectively with others to establish and maintain smooth working relations. demonstrating excellent interpersonal relationsTake more than normal care to mitigate rish and prevent loss to the Bank.Demonstrate critical thinking skills and problem-solving skills and ability to deliver results under urgent circumstances, when necessary, are a mustMaintain confidentiality of customer and bank informationWork independently and own customer issues start-to-finishPerform duties and make decisions under frequent time pressuresFollow a defined process to prioritize resolution of open items and make suggestions to improve the process, as necessaryLook beyond the obvious to resolve more difficult exception items.Maintain visual attention and mental concentration for extended periods of timeEducation and Training:Requires High School diploma, college degree preferred.Ability to document and communicate issues and processes both orally and in writing.Ability to research issues where there may not be precedents to assist in finding solutions.Requires 3 or more years banking experience in a research-oriented position with potential customer impact, or management experience.Compensation and BenefitsSalary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.(Base Pay Range: $25.00-32.00/hour)Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.Equal OpportunityBusey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.