Academic Operations Coordinator

Job Title: Academic Operations Coordinator Location: Kent Campus – Kent, OH Salary: $37,843 - $40,000 Coordinate and perform academic administrative and operational functions within the Office of the University Registrar, with primary responsibility for enrollment services and academic scheduling. Support registration, enrollment verification, transcript processing, academic scheduling, records integrity, compliance, system assurance, reporting, and cross‑campus communication. Ensure compliance with university policies, state and federal regulations, including FERPA. Serve as a liaison with students and other stakeholders. Reports to designated supervisor. Duties Provide subject matter expertise in registrar services, policies, and processes. Provide guidance to team members, assist supervisors with workflow planning and prioritization, and support cross‑training across multiple service areas. Collect, analyze, research, prepare, and process academic records and documentation in accordance with university, state, and federal policies and procedures. Collaborate with administrative offices and academic departments to ensure accurate, consistent academic data while providing effective registration and enrollment services support through clear communication. Assist in the development, implementation, and maintenance of standard operating procedures. Create and generate reports for internal staff and university departments; identify and resolve reporting or processing issues as needed. Assist with testing of functionality and database preparation for system implementations and university‑wide system upgrades and maintain documentation to support external audits. Serve on departmental, divisional, and university committees as assigned. Perform related duties as required. Coordinate development of the Schedule of Classes. Create, revise, and maintain course sections; correct errors; and provide troubleshooting support related to section management and system functionality. Assist academic departments and regional campuses with course scheduling activities, including section entry and user support. Utilize the space management system to ensure compliance with classroom utilization standards and space guidelines. Process time and room change requests and resolve scheduling issues related to instructional and location needs. Evaluate student eligibility; perform actions in processing supporting state subsidies and credit/refund determinations; and ensure academic data accuracy through research, document review, verification, and resolving discrepancies relating to residency applications, registration exceptions, enrollment verifications, Selective Service compliance, academic record updates, and student biographical changes. Provide responsive customer service; ensure quality control for enrollment letters and transcripts; and scan and index documents in the document imaging system. Minimum Qualifications Bachelor's degree plus one year of experience in a registrar's office or related area. Associate's degree plus three years of experience in a registrar's office or related area. Five years of progressively responsible experience in a registrar's office or related area. Knowledge Family Educational Rights and Privacy Act (FERPA) Ohio Revised Code 3333.1.10 and criteria created by Ohio Board of Regents University, state and federal policies and procedures Skills Written communication and interpersonal skills Excellent customer service Proficiency with Microsoft Office Suite and other applicable software Identifying discrepancies Making quick, sound decisions in a fast‑paced office Accurate data entry, spreadsheet management, and data processing Abilities Work independently Work with a wide variety of students, staff, and faculty Read and comprehend a wide variety of materials Create training and informational materials; provide guidance and direction to others Navigate portals, websites, and student information systems Apply policies correctly Requirements Must pass a security check. Schedule Monday – Friday 8 am – 5 pm or otherwise discussed with your supervisor. Diversity Statement Kent State University is committed to creating a culturally and intellectually diverse community and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind. Equal Opportunity Employer Kent State University is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Disclaimer The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities. #J-18808-Ljbffr